patient Support specialistHelpware

Position Summary:As a Patient Support Specialist you will be responsible for the success of each and every prescription as it moves through our system, from the original prescription to refill. You'll be an expert at helping our patients (customers) navigate their patient portal, explaining their insurance coverage, and assisting them in getting their medication delivered in a prompt manner.Role and Responsibilities:
Handle redundant tasks;
Resolving inbound patient requests over phone, text, and email by reviewing their order details to provide accurate and detailed information
Reaching out to patients to resolve issues preventing their order from processing
Partnering with internal and external operational teams to make prescriptions successful
Assisting patients with and providing best practices to support their success on Phil's platform
Understand complex systems simply and you frequently find creative solutions
Understand technology and software applications
Can explain difficult and nuanced concepts with simplicity and ease verbally and in writing
Able to demonstrate your ability to disarm others in difficult situations
Must be incredible teammate and you build up others
Qualifications:
Passion for helping people
1+ year of experience in customer service over phones, email, or live chat
Healthcare experience is NOT required, but is a plus
Start up experience is a plus!
Must be ready for a fast-paced and frequently changing environment
Helpware

Cebu
Permanent
Full-time