partner services CoordinatorYourMembership Philippines

Established in 1998, YourMembership helps associations, organizations, publishers and other companies around the world provide more value to their users, drive non-dues revenue through innovative career centers and buyers guides, increase their relevance through innovative engagement tools, and enhance overall operational efficiencies. YourMembership's SaaS-model membership management solution provides associations with the tools they need to effectively brand their organizations, engage their customer bases, and streamline their administrative processes.
 
As the globe's largest provider of membership management and association management software, YourMembership now provides comprehensive membership solutions to over 4,300 customers in 32 countries. Headquartered in St. Petersburg, Florida, YourMembership has additional offices in Chicago, Illinois; Austin, Texas; New London, Connecticut, Peterborough, United Kingdom and just started operation at Cebu City, Philippines last January 18, 2016.
 
PARTNER SERVICES COORDINATOR
 
Job Summary:
The Partner Services Coordinator will manage all aspects of YM relationships with an assigned portfolio of job board customers. He/she will develop strategies to increase job board revenue and value delivered to end-users, on behalf of our partners. He/she will become the trusted advisor to partners to make credible persuasive recommendations with respect to pricing, marketing tactics, product offerings, and job board design. He/she takes initiative in helping to identify new ways to improve our processes and communication.
Job Requirements:
• Preferably a graduate of any bachelor's degree in marketing, business management, or communications preferred.
• Certified in computer languages that is pertinent to the role is an advantage.
• Must have at least 1-year experience or in any related field.
• Call Center experience is an advantage.
Job Responsibilities:
• Assist partners by offering exceptional service and creating strong professional relationships.
• Serve as partners' primary contact for all service needs, and liaise with other departments at YourMembership, including IT and Development enhancement, to deliver satisfaction.
• Be flexible and use good judgment when providing solutions for partners to ensure their experience with YourMembership meets their expectations.
• Develop a strong understanding of the job board industry through ongoing research with the goal of becoming a subject matter expert for our partners.
• Develop a strong understanding of YourMembership ongoing innovation and present the benefits of this innovation to partners to spur adoption of new products and services.
• Present yourself to partners in a way that reflects YourMembership as a positive, professional, organization dedicated to customer service.
• Relay feedback from partners to YourMembership managers regarding partner expectations and make recommendations as to how to exceed those expectations.
• Assist partners in understanding and maximizing website and career site functionality.
 
For more information about our company, visit our website: www.yourmembership.com

1 Year or less Experience