Accounting csrYourMembership Philippines

Momentive Software formerly Community Brands is a software company that helps organizations achieve social good. Through our technology, we assist more than 100,000 associations, nonprofits, faith-based organizations, and partners grow stronger and achieve their missions. 
 
We are seeking Associate Support Analysts for a fully remote, 5-month project-based position.
A Day in the Life..
Responds timely to customer service inquiries via product ticket system.
Work with customers to identify and replicate errors and defects through a variety of communication means to ensure resolution (phone/web/chat).
Collaborate with team members to provide resolutions to customer inquiries.
Provides excellent customer service through a friendly yet empathetic tone, proactive and timely responses to maintain high customer satisfaction scores.
Train new and existing customers on the product you support through phone calls, web cases and chat as well as support the utilization of knowledge base available through the platform to ensure customer success in using the software.
Able to interpret what an Accountant, CFO or Accounting Clerk is conveying and apply a consultative approach to address accounting application questions or issues
Understanding of financial reports such as a balance sheet and/or statement of revenue and expenditures and how the data relates to the chart of accounts.
We would love to chat if you have...
Bachelor's degree or college-level in accounting
Minimum of 6 months of customer service experience in the BPO industry
Knowledgeable with general accounting principles
Open to a 5-month commitment
Has a reliable wired internet connection at home
Available to work in the US time zone
Must be residing within Central Visayas area.