package tracking ( Customer Service associate)IBEX Global

Job Description
1. Provide Customer Service
Answer Incoming customer calls, e-mails or chats.
Contact customers, vendors, partners or any other party when required.
Listen to and identify the root cause of a case, interact with the customer on the telephone, through on-line networks, and/or mail, and resolve the problem accordingly.
Maintain high confidentiality levels and abide to security procedures and regulations.
Meet established individual and team performance targets, which include customer service, productivity quality
standards and any other the business deems necessary.
2. Keep updated knowledge of account's policies and products
Maintain adequate proficiency in products and platforms supported.
Read and ensure understanding of new or actualized policies, procedures and products.
Communicate with the supervisor, team members and other teams regarding problems, solutions and trends.
Keep account information confidential, protect it from unauthorized use, ensure it remains in Account area only
3. Document all cases assisted
Log accurate and meaningful information of each call in the account's system; according to established
procedures and policies.
To keep and update pertinent paperwork and records through data entry.
Job Requirements
Completed at least 2 year in College or a 2 year Vocational or Certificate course in any field or finished K-12 Program.
With Customer Service backgrounds is a plus.
A good working understanding of the basics of Customer Service
Above average written English skills
Above average oral English skills
Able to converse spontaneously and effectively to build customer confidence and rapport,
Able to comprehend and follow instructions and procedures, and
Able to multi-task (manage both case work and calls)
Typing and written English proficiency
IBEX Global

Mandaluyong City, Metro Manila
Permanent
Full-time