order ful filment specialistAirbus

Job Description:Main Duties and Responsibilities:Provide high quality customer service towards IMS customersUnderstand customer requirements and transform into fulfilment actionsAct as the primary interface between the customer and the internal organisation for all aspects of the order management processMonitor open customer orders, proactively drive the internal organisation and manage customer expectation with regards to delivery datesSeek alternative and innovative solutions to ensure on-time delivery of customer ordersInform relevant stakeholders proactively on order status, especially for delays or critical partsCoordinate clarification of technical and commercial queries utilising Airbus Technical Documentation and/or liaising with Airbus technical, engineering or commercial departments.Hand over relevant tasks and related information to the 24/7 backup organisation.Secondary Duties and Responsibilities:Provide timely, high quality responses to customer and internal requestsMonitor key performance indicators (KPIs) related to material order activityAssist the Solutions Delivery Manager to coordinate and prepare reports on operational topics and participate in customer meetings as requiredParticipate actively as part of the IMS local team to fulfil overall targetsWork together with the Planning Specialists to support high quality data is injected into the material planning processPersonal & interpersonal skills:Diplomatic sense and open 'out-of-silo' mind-setAbility to build successful relations across functions and with all stakeholdersStrong ability to work in a team to achieve common targetsPositive, proactive, and enthusiasticFlexibility in terms of working times, which could include weekend or shift work if required to fulfil targets.Professional skills:Degree in Business, Supply Chain, Logistics, Aerospace or have relevant working experienceUnderstanding aviation business specifically in the area of spares supply chain managementTechnical and process oriented background with the ability to understand and interpret technical documentationAbility to understand your customer to develop and propose creative solutionsFlexible, able to work under pressure with tight deadlines and successfully deal with unexpected situations / issuesStrong knowledge of data analysing applications such as databases and Microsoft ExcelWorking knowledge of SAP R/3This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.Company: Airbus Helicopters Philippines Inc.Employment Type: Fixed termExperience Level: ProfessionalJob Family: Supplier Management
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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to .At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Airbus

Pasay City, Metro Manila
Contract
Full-time