operations team leader for Healthcare Account (work from home)Infinit-O Manila, Inc.

Job Description: . Manage outbound and inbound phone calls in a fast-paced environment . Proficient use of call center technology . Primary focus is to collect patient information and enter data into a secure online application with a high level of a Job Description: . Manage outbound and inbound phone calls in a fast-paced environment . Proficient use of call center technology . Primary focus is to collect patient information and enter data into a secure online application with a high level of accuracy . Monitor and evaluate all processes and implement improvement to ensure HST Pathways clients receive appropriate and high-quality services as committed . Perform daily and monthly auditing of work processes . Monitor and assist team members in the daily operation aspects of the project including reviewing the status and performance against targets, performing root cause analysis of variances and making improvements to meet the targets . Coach, guide and train team members by providing excellent service . Provide assistance to team members in accordance with established practices and procedures . Assist in hiring, selection and training of new team members Qualifications: . Excellent phone and computer skills . Adept at typing and data entry with accuracy . Highly organized and skilled at multitasking . Outstanding communication and interpersonal skills . Dependable, strong attention to detail, and customer focused . High school diploma or equivalent . Experience with Simple Admit and SalesForce software systems a plus
Monster

Legazpi City, Albay
₱360,000-420,000 per year
Permanent
Full-time