Operations team leadMagic Inc - Corporate

We are looking for an experienced Operations Team Lead for Magic's Internal Team! You will help us implement the right processess across the company and enable business growth.
Quality Responsibilities
Coaching team in real time
Brainstorming and strategizing with team in the live
Guidance with execution strategies based on the client's expectations and preferences
Catching errors and incorrect details and recording them
Anticipate and prevent risks that will threaten the client experience
Standard operating procedures are known and followed
Advance the skill set of new and current workforce (assistants)
Ensuring a proper hand off between assistant churns
Urgent and important information (e.g. escalations) is emphasized
Update PM/APM about service mistakes
Updates PM/APM in a timely manner about any notable incidents
Task Management Responsibilities
Assign and balance tasks among assistants
Recommends load balancing strategies to the client / POC
Recommends if more or less assistants are needed or if a role should be hired for
Other responsibilities
Check assistant attendance
Maintain assistant masterlist
Address concerns of assistants (pay, schedule, role, etc)
Coordinate with different parties accordingly about miscellaneous issues
Qualifications
Strong analytical and planning skills;
Good communication and presentation skills;
Excellent problem-solving skills;
Qualifications and Experience
Strong analytical and coordinating skills;
Excellent English communication skills;
Great presentation skills;
Detail Oriented
Could handles stress well
Experience with client facing roles/jobs
At least one year experience being a team leader;
Equipment
Must have a working webcam
Internet service speed must be at least 50mbs
Work from Home
Medical / Health Insurance
Paid Sick Leave
Paid Bereavement/Family Leave
Paid Holidays
Paid Vacation Leave
Maternity & Paternity Leave
Entry Level / Junior, Apprentice Sales and Marketing Consumer Services 1 opening Bachelor's degree graduate
Magic is a 24/7 personal assistant on demand in your pocket - text Magic any request, any time, from anywhere in the world and we'll get to work. From managing calendars of busy entrepreneurs, exclusive restaurant reservations for celebrities, to booking last minute private jets for executives, our groundbreaking service can do it all. Come join our radically innovative venture-backed startup founded in 2015 and be a part of our amazing team of go-getters in our offices in San Francisco and Manila.Kalibrr has given Magic Inc. the following awards: Top Performing Recruiter Award (2018), Leading Employer of the Year Award (2019), Most Admired Employer of the Year Award (2019) and Top Performing Recruiter Award (2019).
Kalibrr

Taguig City, Metro Manila
Permanent
Full-time