Operations support specialistLevel - Virtual Specialists

Location : Work from home (Work from home) -
Salary : Competitive
Type : Permanent
Main Industry :
Job ID : 103580276
Employer : Level - Virtual Specialists
Posted On : 11 September 2020 11/10/2020
JOB RESPONSIBILITIES:
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-Receive inbound client calls and handle client concerns
-Identify and troubleshoot user and system issues
-Handle tickets in Freshdesk
TOOLS:
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-Freshdesk
-Trello
-Skype
WHAT WE ARE LOOKING FOR:
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-Proven experience as a technical support specialist troubleshooting system issues
-Preferably someone with ticketing based experience
-Someone comfortable with communicating through email and phone calls
-Detail-oriented and well-organized
-Excellent interpersonal skills
-Proactive attitude
-Excellent English verbal and written communication skills
OTHER JOB DETAILS:
-Schedule:
Monday to Friday, 8:00 AM to 5:00 PM EST
-Contract: Long-term
Requirements
WHAT YOU NEED
Just like any job, you need to have the right tools to perform well. That being said, we need you to meet the following requirements to ensure success in this role:
Main
Back-Up
Internet Speed
10+ Mbps
5+ Mbps
Computer Specs
13"+ monitor
Min 1.6 GHz Processor
Min 4GB RAM
Min 1.6 GHz Processor
Min 4GB RAM
OTHER EMPLOYMENT REQUIREMENTS*
-Contingency plan
(in case of power or internet outages in your area)
-NBI Clearance
-PhilHealth ID Number
*All requirements will be verified by a member of our recruitment team.
Benefits
WE WILL TAKE CARE OF YOU
-You are guaranteed to get paid - on time, every time.
-We'll get you another client should you lose your current client*.
-An annual pay raise
-Paid Time Off on recognized holidays * in the Philippines and U.S., 7 annual leave days, and the equivalent of 8 extra paid leave days due to our high exchange rate!
-We have a passionate support system that provides the support our specialists need to build a good long-lasting working relationship with their clients (and vice versa).
We will reassign if we deem you eligible after evaluation of your performance with your previous client.
Performance-based appraisal.
Should your client need support on some of these holidays, you can work with your client on getting an alternate day off.
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