Operations support leadInsight Enterprises, Inc.

Requisition Number: 83072
Position Overview
The Management Support Lead will play a vital role in ensuring the success of the operation through navigating the day-to-day operations and administrative support needs of the department. He/she will establish relationships with functional leads/managers, support groups (IT, Facilities, HR, etc.), and teammates to ensure that the operations are well supported and able to deliver their objectives.
What you'll do at Insight
You will engage and work with the operations team in identifying and resolving day-to-day roadblocks to work performance. You must ensure timely resolution of a wide variety of issues thru an understanding of its causation and impact and successfully identifying the correct line of action to address the issue.
You will ensure smooth coordination of technical, administrative, and management tasks thru meticulous prioritization and follow up process and to see each to its completion.
You will facilitate team alignment with local policies, standards, HR guidelines, among others.
You will participate in the onboarding process as the main POC of the department in identifying the work set-up, materials, systems, training, and shift needs of newly hired teammates and facilitating the alignment across the support groups owning a specific segment of the process.
Oversees and/or participates in small to medium projects.
You will effectively communicate tasks intake response, updates, and resolution/completion to both offshore and onshore leaders.
Prepares and presents reports both routinely and ad hoc for both functional and project leaders.
You should have the ability to understand and gain expertise on wide variety of complex processes and participate on identifying and recommending process improvements in the long run.
Other duties as assigned.
Reports directly to the Sr. Project Manager.
What you'll need to join Insight
General Requirements:
Bachelor's Degree in IT, Computer studies, Business administration or related field, from four-year College or University.
At least 3-5 years of over-all experience in workforce support engagements, team leadership or project coordination function, quality assurance, process improvement, conflict management, IT services support, and other related experience.
Strong knowledge and experience in using Microsoft Office Suite. Particularly with MS Excel, Word, and PowerPoint.
Experience in using call queue (CUIC etc.) and workforce management tools is highly desirable.
Ability to create reports for various types of consumption.
Meticulous and has keen eye to details.
Able to thrive in an environment characterized by rapidly changing requirements and an ongoing focus on meeting operational objectives
Strong written and verbal English communications skills
Able to successfully manage multiple priorities
Proven ability to communicate effectively across all levels of the organization
Strong commitment to company values and operating principles
Preferred
Industry recognized certifications such as ITIL, Project management, etc.
Experience supporting or working in an Enterprise and/or Global Managed Services environment.
IT admin or services experience.
The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, .
Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology SolutionsTM and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at
Founded in 1988 in Tempe, Arizona
11,000+ teammates in 19 countries providing Insight Intelligent Technology SolutionsTM for organizations across the globe
$8.3 billion in revenue in 2020
Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance
Today's talent leads tomorrow's success. Learn about careers at Insight:
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
Insight Manila Location: 10-11F Robinsons Cyber Omega Pearl Drive, Ortigas Center Pasig City
Insight Enterprises, Inc.

Mandaluyong City, Metro Manila
Permanent
Full-time