Operations Supervisor - medical accountConduent

OPERATIONS SUPERVISOR - MEDICAL ACCOUNT
 
Responsibilities:
Responsible for the delivery of the KPIs of the immediate team, including quality, productivity and compliance parameters.
Delivers regular and timely coaching and feedback to the team members to enhance performance.
Ensures proper and timely dissemination of all processes and business updates to the team, based on client requirements.
Supervises the team members, identifying and addressing developmental issues, coaching opportunities and recommending training interventions.
Accountable for analyzing known best practices for continuous improvement.
Responsible for the enforcement of organizational policies and procedures to ensure compliance.
Qualifications:
Knowledge of medical and clinical terminology
1-3 years’ experience in a call center and customer service environment as supervisor or Team Lead within the pharmaceutical/medical device industry or within another healthcare setting is desirable
Preferred fluent in English (able to read, write and speak the language)
Experience providing medical information and customer service to healthcare professionals over the phone or via written communication strongly preferred
Experience within a regulated area which may include quality, safety or other similar area and a working knowledge of Medical Communications/Information is desirable.
Demonstrated competency using information technology, PCs and databases
Excellent verbal, telephone communication and written skills required
Ability to multitask, good organizational and time management skills
Good problem solving and decision-making skills
Good interpersonal skills with team player attitude
Education:
A graduate of any 4-year college program (BS or BA) preferably any health sciences discipline such as Nursing; Pharmacy is preferred.

Managerial / Supervisory