Operations Processor (Employee Care)Wells Fargo

About this role:
Wells Fargo is seeking an Operations Processor for Employee Care.
In this role, you will:
Perform moderately complex operations duties in support of either a service center or department environment
Require considerable knowledge of company personnel policies and practices
Collect data and prepare related operational reports
Prepare input forms for automated data processing system
Utilize the company's internal operations to perform duties
Coordinate projects
Furnish information to authorized persons
Provide guidance to all levels of employees regarding personnel policies and procedures requiring some policy interpretation
Required Qualifications, International:
Experience in HR Operations providing phone / chat support to internal customers / employees.
Desired Qualifications
Working knowledge of HR functions, policies and procedures and HR systems.
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Ability to adhere to established attendance policies
Demonstrated ability to work with leaders and employees at all levels and across functional lines
Demonstrated effective verbal and written communication skills
Demonstrates strong communication skills: consistently positive, friendly, articulate speaker who has interpersonal skills
Strong attention to detail to ensure all communication is accurate, well-written and in the right voice for the intended audience
Strong prioritization and follow-up skills
Demonstrated experience establishing and maintaining effective working relationships
Self-motivated individual who thrives in a fast-paced, changing environment
Demonstrated customer service skills; with a strong ability to handle difficult employee inquiries
Detail oriented with a high level of accuracy
Strong problem solving and analytical skills; ability to identify, analyze and solve problems
Ability to work in a complex matrix environment, encompassing a broad mix of cultures and client groups
Highly detail oriented with a high level of accuracy
Individual must demonstrate sound judgment, and possess the ability to work under a virtual environment style
Job Expectations:
Added: Ability to work nights, weekends, and/or holidays as needed or scheduled
Willingness to work on-site at stated location of the job opening
Flexibility to work different shifts and provide support to different channels (i.e. Phones / Chat) as needed
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Wells Fargo

Taguig City, Metro Manila
Permanent
Full-time