Operations business quality senior specialistFWD Group

About FWD Life Insurance
FWD Life Insurance Corporation (FWD Life Insurance) launched its commercial operations in September 2014. As of end-2020, FWD Life Insurance ranks 2nd and 4th in terms of Paid-up Capital(1) and New Business Annual Premium Equivalent(2), respectively.
FWD Group is a pan-Asian life insurance business with approximately 10 million customers across 10 markets, including some of the fastest growing insurance markets in the world. In the Philippines, FWD has 17 business hubs located in key cities nationwide, with its headquarters in Bonifacio Global City in Taguig.
Established in 2013, FWD is focused on making the insurance journey simpler, faster and smoother, with innovative propositions and easy-to-understand products, supported by digital technology. Through this customer-led approach, FWD is committed to changing the way people feel about insurance.
For more information, please visit .
1
Statistics
Life
2020
Based on Paid-Up Capital
2
Statistics
Life
2020
Based on New Business Annual Premium Equivalent The role serves as a liaison between IT and the various Life Operations SMEs (Subject Matter Experts) to ensure that the requirements set out are met.
The role requires a deep understanding of the Life Operations processes as a whole, considerate of the customer impulse to achieve our brand vision "to change the way people feel about insurance".
Requirements Gathering/Documentation. To define in more detail the required system inputs, processes, outputs and interfaces
Document the business process descriptions and collect the requirements of the system from the SMEs considerate of the risks related to how the technology will be integrated into the standard operating procedures.
Draft and elicit business requirements specifications (BRS) in accordance to the project's goals and objectives which becomes the basis for IT's design activity (FRS documentation). All identified requirements should fall within the constraints of the project scope and align with the customer's statement of needs.
Generate a requirements traceability matrix to ensure that all requirements defined for a system are tested during the UAT (User Acceptance Test) and that no necessary functionality has been overlooked.
Construct logical models that describe the data and business processes needed to support the requested functionality. Processes are identified along with any of the associated data they use or create.
Functional Testing / Validation. To assess the solution's conformance to functional requirements identified in the BRS from the Requirements Gathering phase and provide a recommendation for User Acceptance.
Review the UAT Plan and ensure that identified test cycles and allocation of resources are optimal while being considerate of Operations' BAU activities.
Prepare Test Conditions based on the approved BRS and update the requirements traceability matrix
Assist and provide guidance to the various Life Operations UAT representatives in preparing and executing test scripts in accordance to the test conditions while performing first line problem resolution on procedural issues and/or deviations from the BRS
Report problems/defects identified during UAT and coordinate with the UAT representatives, SMEs, and IT on the timely resolution of such issues
Provide timely updates on UAT activities escalating issues that may impact the overall testing schedule and recommend potential workarounds as needed
Provide recommendation for UAT signoff and document applicable exclusions (if any)
Implementation and Training. Ensure that system enhancements and/or new applications are satisfactorily brought into operation and that actual results conform to what was signed off during UAT.
Perform post implementation smoke testing and regular QA checking to ensure that critical functions work as expected and provide an indication on the stability of the build promoted to production
Prepare training materials, user manuals, and conduct walkthroughs to affected users and SMEs on the proper navigation and use of new applications and/or system enhancements
Prepare reports/dashboards to measure the performance of system enhancements and monitor if objectives from the project gating process are met
Ensure that the implemented system adheres to all mandates, physical constraints and service level agreements
BAU. Project reporting and production support
Provide regular status updates on the assigned projects / intiatives
Provide immediate support/consultation on production issues related to previously implemented system enhancements and/or new applications
Perform other tasks that may be assigned by the immediate superior
Privacy Notice
Your privacy is a priority for FWD. The Company keeps your personal information with us in confidence. To know more about how we process your information, kindly refer to our FWD Recruitment Privacy Notice.
FWD has partnered with Talocity Instasolutions Private Limited ("Talocity") to manage the initial filtering of candidate's profiles through video interviews, social profile mapping, and video analytics using artificial intelligence engine that is offered within the Talocity platform. The platform evaluates the candidate on the five well-known dimensions as per OCEAN Personality Model that influence occupational success and help understand workplace behavior. For more information, please refer to .
When you apply, FWD will share your name, phone number and email address to Talocity to contact you and conduct the initial screening and profiling process. Shortlisted candidates will then be contacted by FWD for the face-to-face interview.
FWD Group

Philippines
Permanent
Full-time