Operation ManagerCordova Catholic Cooperative School - Savings & Credit Division

QUALIFICATIONS:
1.) AT LEAST 30 YEARS OLD
2.) A BACHELOR'S DEGREE IN BUSINESS, MANAGEMENT, FINANCE, ACCOUNTING OR OTHER RELATED COURSE
3.) MINIMUM OF 5 YEARS EXPERIENCE IN MANAGERIAL POSITION
4.) HAS STRONG INTERPERSONAL AND MANAGEMENT SKILLS
5.) EXCELLENT IN LEADERSHIP, PEOPLE MANAGEMENT, COMMUNICATION AND INFLUENCING SKILLS AT ALL LEVELS
6.) EXPERIENCED IN MANAGING  MULTI-SITE OR MULTIPLE BUSINESS OPERATIONS
7.) STRATEGIC THINKER, GOAL AND RESULTS-ORIENTED
8.) CAN WORK IN FLEXIBLE TIME SCHEDULE
 
JOB DESCRIPTION:
Responsible for the operations lead of a team and the delivery of the overall operational metrics & sales targets.
Selecting, effectively managing, and coaching Managers, Supervisors, and staff
To proactively maintain regular engagement with key client contacts in line with client expectations.
Ensure delivery of Client KPIs/Sales targets including day-to-day member/customer experience, quality measures, and compliance measures
Establish a well-defined Communication and Engagement model in place to ensure all teams understand  the performance of the business and also that they understand the needs of their teams
Execute a well-defined Communication and Engagement model in place to ensure all of their teams understand the performance of our business and also that they understand the needs of their teams
Identifying and highlighting further opportunities for services and process improvements Essential Experience/Skills Extremely strong call center management experience is essential to be a success in this role
Ability to demonstrate achievement of results e.g. business improvements, cost savings, revenue generation
Ensure compliance with national and local business regulations and take appropriate action when necessary
Responsible for building and maintaining strong member/client relationships
Ability to demonstrate been able to translate business strategy into day-to-day delivery
Strong commercial understanding and previous accountability for profit targets
Setting and reviewing Quality performance standards
Setting and reviewing organizational / productivity objectives in line with the commercial contract
Managing Client Engagement
Ability to manage and influence key stakeholders
Responsible for Business Continuity