Online shopping solutions specialistConcentrix Daksh Services Philippines Corporation

Online Retail | Customer Solutions | CNX Cyberwest | Over-the-phone process (Customer Solutions Specialist | Cyberwest)
You'll be part of the biggest and the boldest team in the BPO industry. A company that shares the same principles of greatness and world-class service. You'll be part of a team that aims for excellence with competitiveness in the field of customer service. Join Concentrix as a Customer Service Representative!
As a Customer Care Specialist, you'll be delivering support to customers and clients of the biggest product brands worldwide. You'll be in charge of:
Answering incoming calls from our customers
Providing solutions to customer inquiries/requests
Guaranteeing customer requests are handled in an appropriate and timely manner
Utilizing various Concentrix and client-based tools and applications for customer management and servicing
Provide leading-edge service in a welcoming, assured and knowledgeable manner
Basic Qualifications:
At least high school graduate
Experience of at least six months in the BPO industry is preferred, but applicants without work experience are welcome to apply
Excellent English Communication skills - verbal and written
Basic knowledge of computers
Good customer service, multi-tasking, and problem-solving skills
Willing to work in shifting schedule including graveyard shift and during holidays
Good team player
Enjoy these awesome benefits when you join us as a Customer Care Specialist:
Paid training
Benefits after 6 months
Vacation entitlement upon hire
Career pathing and Advancement opportunities
Competitive salary
Monthly performance incentives
Night differential for Graveyard shift employees
Join us here in Concentrix and BE the Difference for the world's best brands!
Concentrix is an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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