online Customer Service associate (marilao, bulacan)Kitchen Beauty Marketing Corporation

SHOP MANAGEMENT
Manages and oversee the day to day operations of the online platform.
Ensures the design of the shop adheres to the brand guidelines and directives by updating product content and images.
Recommends plan of action to increase revenue and profitability of the line business.
CAMPAIGN AND PROMOTIONS MANAGEMENT
Recommends and implements brand-traffic strategy to ensure sales and marketing objectives are achieved.
Executes campaign calendar as aligned with the brand objective.
Analyzes the performance of the products, categories and consumer buying patterns on a regular basis.
ORDER AND INVENTORY MANAGEMENT
Plan an update inventory for the online sales platform.
Process online sales orders and coordinate with different stakeholders to ensure KPIs are achieved.
Liaise with various departments regarding administrative and logistical preparations before the campaign and ensures shipment/orders of customers arrive on time.
AFTER SALES AND CUSTOMER SERVICE
Monitors and reconciles products and payment for fulfilled orders vs. failed/returns and recommends plan of action.
Responds and take action on customer concerns.
Gathers and analyzes data in improving the online business.
Performs other functions as assigned by Department Head
JOB QUALIFICATIONS:
College graduate of Management, Marketing, Business Administration, Engineering or related courses
With 1-2 year work experience in E-Commerce or digital marketing
Knowledgeable in digital marketing and E-commerce landscape
SKILLS:
Above average communication, presentation and negotiation skills
Strong analytical, planning and technical skills
Good wok organizational skills
Proficient in MS Office Applications