nmo Customer support specialistNokia

Requisition Title
NMO Customer Support Specialist - MN
Come create the technology that helps the world act together
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.
The team you'll part of
Mobile Networks Business Group is a leader in wireless mobility networks and associated services. With more than 3.500 patent families essential for 5G we have a strong 5G portfolio and are a front runner in open and virtualized radio access networks (O-RAN and vRAN).
As NMO Solution Specialist, you will be focused on being a leader of planning and managing the rollout of deployment activities in the services delivery team for Network Management and Self Organizing Network product portfolio for Nokia Software business group. Network Management and Self Organizing Network products includes NetAct and Eden-NET that supports network planning, configuration, management, optimization, and healing of mobile radio network.
What you will learn and contribute to
As part of the team, you will:
Analyse the feasibility of the service request submitted by the Customer Project Manager in terms of resources, planning and quality to ensure Nokia meets contractual scope of work, milestones and customer pre-requisites.
Ensure all deliverables are available according to project scope and deployment process by engaging with relevant stakeholders (global centres, local teams, etc.) and securing availability and accuracy of deployment work orders.
Liaise with Customer Project Manager and customer as needed for operational needs and escalations on scope, processes, planning and / or budget.
Ensure deployment management relies on fact-based and verified schedules and forecasts.
Determine the causes to any perceived deviation.
Implement proactive re-planning to keep the deployment activities on track.
Ensure that schedules and forecasts are kept up-to-date and communicated to relevant stakeholders.
Ensure that constraints and risks are managed successfully.
Coordinate internal and external field deployment team members, sets up and maintains clear and effective internal and external communication with the relevant project stakeholders, participating to reviews as needed
Interface with customer technical personnel/management
Drive engineer teams in problem resolution in emergency situations
Create / lead the creation of commercial procedures for installations, upgrades, configurations
Lead technical team to verify the procedures and rehearse them in customer presence
Lead technical team to execute the procedures in commercial network
Support customer's own commercial configuration activities
Communicate well with customers and Nokia project managers: setting clear expectations for results and actively engaging in technical projects to insure on time deliveries with high quality; nurturing teamwork between the teams to balance workloads and facilitate maximum productivity across team members
Interprets internal and external business challenges and recommends best practices to improve products, processes and services.
Solves complex problems based on sophisticated analytical thought and complex judgment.
Acts as a subject matter expert for staff / workteam / taskforces, often the most senior specialist in a team, who serves as best practice resource within own organisational unit and / or is recognised as an expert within the same professional area in the business.
Provides expertise and delivers advanced system troubleshooting methods like system level tracing, debug, protocol flow analysis.
Identifies, reproduces, and characterizes defects and collaborates promptly with Product support teams for fixes.
Leads and resolves complex situations derived from technical activities such as software upgrade, audit, equipment swap, network expansion, multi-vendor issues, acceptance testing, feature testing, tailored technical support, end-to-end performance improvement, etc.
Interacts with customer for complex cases, providing workarounds, etc.
Leads the Root Causes Analysis (RCA) analysis and report creation.
Complies with the requirements as per the emergency process role and ensures quick recovery for issues categorised as critical outages and code red.
Leads and supports technical activities in early product phases (releases, pilots, trials and early projects).
Promotes, creates and approves knowledge articles (author, reviewer, approver, coach).
Provides customer and internal technical training or consultancy.
Performs system level product competence training and knowledge transfer across teams.
Reviews technical documentation and specifies features for supportability and maintainability.
Works in customer and 3rd party interface (communications, partnering).
Your skills and experience
You have:
At least 7 years of experience implementing policy projects for customers
Bachelor's degree or equivalent experience required
Experience in leading a team by defining the technical content of a project and then guiding others on the team to achieve the committed delivery
Experience in collaborating with internal and external partners including subcontractors
Strong communication skills both internally and externally in dealing with escalations for both field support and project obstacles
Understanding of following technologies & products
HP blade servers and HP Servers
EMC storage and HP Storage system
Brocade SAN switches
Cisco/HP switches
concepts of the external storage system
data communication networks
L2/L3 layer of the DCN networks
TCP/IP protocol family and practical application
CORBA and SNMP
mobile telecommunication networks - 3G/4G - 5G is a plus!
Hands-on experience with the following tools & solutions
Linux operating system (esp.RHEL)
Relational database management system (esp. Oracle 10g/11g)
VMWare concepts and products for Bare Metal and Cloud applications
Web Application Server(esp. IBM WebSphere and Apache Tomcat) and Web Applications.
Use of Java programs(programming skill is optional)
Use of Windows server platform and Windows policy configuration (2012 or later)
OpenStack for Cloud applications
Hands-on experience with the following:
Use of LDAP/Directory Server ,e.g. LDAP queries
Use of Citrix products
Execute SQL queries and work with Oracle schema objects - tables, views, partition table, stored procedure
Reading Oracle logs
Linux filesystems - ext3, ext4,GFS
NFS
External storage configuration- Storage pools configuration, LUN creation
SAN switch zoning
System management level of Linux/UNIX commands
High Availability concepts (network bonding, network interface, DCN)
RHCS
File handling commands in Linux
Script based program - common Linux shell, Perl (optional)
Ansible
-General skills & attributes essential to this role
Good attitude and mindset towards customers related to the products services provided
Customer focus
Advanced team working skills
English language proficiency for technical documentation and global support
It would be nice if you also had:
Willing to adapt to the changing needs of the business, take guidance from your manager and clearly/concisely communicate status to your manager that may also be shared with executives
Good commitments, knowing when to take risks and when to be aggressive, and delivers against commitments
Interest of investing in awareness of new technologies and tools to facilitate productivity
What we offer
Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality:
One of the World's Most Ethical Companies by Ethisphere
Gender-Equality Index by Bloomberg
Workplace Pride Global Benchmark
LGBT+ equality & best place to work by HRC Foundation
At Nokia, we act inclusively and respect the uniqueness of people.
Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.
Join us and be part of a company where you will feel included and empowered to succeed.
Additional Information
Nokia

Taguig City, Metro Manila
Permanent
Full-time