msp Service managerMSPbotsai

Salary Details
Negotiable
Job Address
Work from home
Job Description
Fast-paced. Self-starter. Work with minimal supervision. Do these strike a chord? Then YOU could be the one we’re looking for! Be part of MSPbots’ core team that’s dedicated to serving MSPs! Urgent hiring for a Service Manager!   
 
· Work Remotely! 
· Client: CEO and Investor Daniel Wang 
· Work Hours and Schedule: Semi-flexible, 8 AM-5 PM CST (Graveyard shift), Fixed rest days (Sat-Sun) 
· Work Duration: Permanent/Full-time WFH 
· Earn $5 - $7/hr depending on your experiences (salary increase is based on performance)
 
Key Deliverables:
The post holder is responsible for managing a team of Service Delivery and Support Specialists to provide first class service and post-sales support to our clients. The successful candidate will be experienced in leading and developing a support team within a managed services environment.
Key Responsibilities:
Manage a support team to provide first class post-sales support to our Managed Service Customers 
Provide input into the pre-sales process and act as a lead on support and service issues, strategy, and approach  
Develop and grow a new post sales Service Management function 
Set clear objectives, evaluate progress, and instill a high-performance culture with focus on teamwork, service excellence and ownership for resolving customer issues  
Ensure working practices are well defined and operational with minimal disruption using technology to improve efficiency as appropriate  
Manage the team and individual performance, technical and skills development  
Cascade business objectives and targets to the team  
Remain aware of new product developments around network technology providing input and tactical direction to the business on customer service and support challenges  
Liaison with the internal functions including sales, product management, engineering, network operations, provisioning, and other service functions  
Ensure high quality, up-to-date documentation exists for all service arrangements  
Ensure test labs are maintained to agreed standards and all relevant testing is documented Provide input into the company service strategy 
Candidate Profile:
3 years more or experience leading a support team in a managed IT service environment  
Able to juggle priorities to meet deadlines without cutting corners  
Follow up on and take responsibility for unresolved issues or escalations  
Experienced and conversant in-Service Level Agreements and Operational Schedules 
Able to identify Business Development opportunities  
General technical understanding of Networking and Hosting technologies and solutions  
Able to develop effective relationships internally at a variety of levels and work closely with commercial departments such as sales and product management  
Effective interpersonal and communication skills  
Experience improving and developing the knowledge & skills of others  
Able to work on own initiative to develop the team  
Benefits: 
Earn $5 - $7/hr depending on your experiences (salary increase is based on performance) 
HMO (reimbursement for $100/mo) 
Life Insurance (reimbursement for $20/mo) 
Reimbursement for Dental-$20 and Vision-$4 
15 PTO credits in a year (if unused, convertible to cash!) 
Training/Development courses (reimbursement for up to $30) 
US Holiday Pay 
 
To start your application, send your CV to [Protected Info] with the name of the position you’re applying for as the subject of your email. 
Job Requirements
MSP Knowledge and Skills, Service Management, ConnectWise, AutoTask, Leadership
Job Type
Information Technology
Working Hours
08:00 AM to 05:00 PM
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United States of America
3 Years
Full-time
Negotiable
Bachelor's / College Degree
3 Vacancies