Use a consultative approach to training and offer best practices for product use
Grow into an expert in your focus area, becoming a go-to resource to your colleagues and their customers.
Work alongside the Implementation Specialists and Account Managers to provide training and education where needed
Listen to customers to understand their goals and needs in order to provide the best training experience possible
Research customer questions and provide clear and concise follow-up
Support Implementation leadership team by providing feedback and information that will help us improve our processes and training experience.
Strong knowledge of US medical billing and/or revenue cycle management (RCM)
Experience providing technical training to an audience of healthcare professionals
A strong passion for customer success and giving customers the best experience possible!
Strong written and spoken English communication skills
Strong technical skills. You can describe yourself as tech savvy, cutting edge, or even your coworker's in-house tech support.
Impeccable time management skills
Strong bedside-like manner; can patiently support others through a first-time experience
Great investigative skills (resourcefulness and persistence are key to success!)
Willing to work graveyard shift
Good to Have
DrChrono user experience
Medical coding experience
Experience as an EHR user
Salesforce or CRM experience
4-year college degree
Paid Sick Leave
Paid Vacation Leave
Work from Home
Paid Holidays
Other:
$2,000 - $4,000 Annual Bonus
Associate / Supervisor Health and Medical Hospital / Health Care 1 opening Bachelor's degree graduate
On a mission to fix healthcare through ☁️ + 📱In 2008 we started working on a concept health platform. This concept became DrChrono. DrChrono is a culmination of people passionate in crafting only the best healthcare experience. The driving force of our efforts is in changing the way people engage and experience healthcare. We focus on bringing the medical practice of the future to reality; the company built the first iPad EHR. DrChrono creates the best electronic health record, practice management, medical billing and revenue cycle management experience for physicians and patients; the health platform was built for iPad, iPhone, Apple Watch and the web. The platform offer apps that a practice can select from to bundle in and a medical API for healthcare app developers. The platform has attracted thousands of physicians, over 17.8 million patients, 68.9 million appointments booked and 4.89 billion dollars in medical billing processed per year through the platform.Join us in making a dent in healthcare!
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Other Info
Permanent
Full-time
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DrChrono
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