medical billing specialist | Accounts ReceivableISTA Solutions

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Medical Billing Specialist to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!Account specific roles & responsibilities:
Contact patients via phone, email, or mail to discuss outstanding balances, explain charges, and address any concerns or questions related to their bills.
Work closely with insurance companies to resolve claims denials, rejections, or discrepancies, ensuring accurate and timely payment.
Establish and negotiate payment plans with patients, based on their financial situation and organization policies.
Confirm and update patient demographic and insurance information to ensure accurate billing.
Maintain detailed records of all communications, payment arrangements, and actions taken in the collections process.
Stay informed about healthcare billing regulations, compliance requirements, and privacy laws (e.g., HIPAA) to ensure all practices are in accordance with industry standards.
Provide exceptional customer service, demonstrating empathy and professionalism in all interactions with patients and responsible parties.
Job Description:
Provides customer support through different communication channels (Phone, email, chat).
Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services.
Collaborate with colleagues and different departments to resolve complex issues
Maintain accurate records on customer interactions, transaction, feedback, etc.
Requirements
At least 1 year BPO experience handling US Healthcare account
Good Working knowledge with Accounts Receivable
Excellent written and verbal English communication skills
Amenable to work ONSITE in Makati
Willing to work night shifts
BenefitsWhat can we offer you?
Competitive salary and benefits
Health Insurance with free dependents*
10%-night differential
Attendance Bonus
Paid time off
Convertible to cash leave credits
Performance Appraisal
Work-life balance
A focus on growing your career path with us
We encourage you to follow your passions and learn new skills
Our commitment to you
Strong culture and values-driven leadership
We create opportunities for you to learn and grow at any stage of your career
Continuous learning and innovation
We foster an all inclusive environment where everyone thrives
ISTA Solutions

Makati City, Metro Manila
Permanent
Full-time