medical Billing agentEnshored

ESSENTIAL DUTIES AND RESPONSIBILITIES
Support the day-to-day delivery of the client's Billing Care Service by submitting, updating, and reconciling billing claims and errors
Use your analytical skills to identify billing & revenue opportunities for customers
Liaise with the Ministry of Health to help customers answer questions and resolve billing errors
Use your keen attention to detail to help customers complete government paperwork accurately and on time
Leverage your great customer service skills to maintain positive relationships with customers by answering questions about the client's services and inbound inquiries through our customer support channels
Help the client continue to innovate its service offering by listening to customer needs and making thoughtful suggestions to the team
Look for ways to streamline our service delivery by always thinking, "Is there a better way?"
Monitor KPIs and customer satisfaction feedback across all services
MINIMUM REQUIREMENT QUALIFICATIONS
At least 2 years of Customer Service Experience for English Speaking businesses/clients/customers
Background in Healthcare, collections, and/or billing programs/accounts is an advantage but not a requirement
Outstanding written and verbal communication skills, neutral English accent with clear pronunciation, great email, chat, and phone etiquette
Experience in medical billing and working within EMRs in Ontario is an advantage but not a requirement
Knowledge of the healthcare system is considered an asset
Experience with any of the following tools is also beneficial: Microsoft Excel, Salesforce, EMRs, medical billing software
Resourceful: Able to learn independently and use new knowledge to solve problems
Honest: Able to acknowledge mistakes and always does one's best to operate with the highest degree of integrity
Humble: Able to remove ego from discussion to identify the best solution to a problem. Able to honestly reflect on one's weakness and look for ways to improve.
Smart: Able to quickly apply new knowledge to foreign situations
Language Skills:
Above-average communication skills.
Enshored

Pasig City, Metro Manila
Permanent
Full-time