marketing reporting governance Associate managerRingCentral

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia's largest outsourcer to the Philippines.
We have 15-years' experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence.
As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.
RingCentral is the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction-giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.
We're a $1.5 billion company that's growing at 30+% annually and we're expanding our Business Support Unit Team to make sure we stay ahead of the competition.
Acquire BPO is currently looking for Marketing Reporting Governance Associate Manager to support us, RingCentral:
RingCentral is looking for a Marketing Reporting Governance Associate Manager to support and guide the Marketing Business Insights team. The ideal candidate would have a mix of technical and business acumen along with sharp critical thinking skills. This role is responsible for ensuring standardization of KPI metrics reporting across various marketing functional groups. This entails regular collaboration and alignment, documentation, dashboard monitoring, and creating as well as maintaining reports & dashboards as needed by the Marketing Business Insights team and ultimately for the Marketing Executive team.
In order to be successful in this role, the analyst must deeply understand our data and business logic. This requires being proactive in learning about our data structures, requesting fixes for any issues, and asking questions that arise. We are looking for someone who picks up business and data concepts quickly, while also having the drive for constant improvement. Scalability, efficiency and future proofing is key on our team.
To succeed in this role you must have experience in:
Salesforce reporting - must be knowledgeable in report and dashboard building, with understanding of native report types and various salesforce objects such as leads, contacts, opportunities, accounts, tasks/events, campaigns, campaign members, etc.
Creating and maintaining reports and dashboards of Marketing KPIs
Auditing reports and datasets to ensure they match the intended and standardized business logic (fields, filters, data joins, etc.)
Creating/establishing business logic (if none exists) that best answers the business questions that are being asked; running impact analyses when business logic is updated
Working cross-functionally to ensure alignment among different business units
Data investigation when seeing unexpected results or a change in the trend
Collaborating with Marketing Analytics and Sales Analytics, understanding how to execute on measuring campaign performance, funnel throughput, and contribution to sales pipeline
Working independently to gather business requirements from the Marketing or Marketing Analytics org, while providing recommendations on how to view the metrics relevant to answering the business questions
Partnering closely with the data engineering team to uphold metrics integrity, ensuring KPIs are standardized and accurately reflected across all stakeholder interactions
Desired Qualifications:
Functional (advanced preferred) knowledge of Tableau data visualization
Ability to create reporting/dashboard templates with self-service capabilities
Excellent communication skills, with proven experience leveraging proper business mediums and data analysis tools & techniques
Excellent written, verbal, and presentation skills; self-motivated individual capable of working in a fast-paced, dynamic environment
Meticulous and results oriented, with the ability to excel in a fast-paced, collaborative, team-oriented environment
Some experience with SQL queries preferred
Bachelor's degree in a quantitative field (e.g. Economics, Finance, Operations Research, Data Science etc.), advanced certifications welcome
RingCentral's Marketing team uses data, strategy and creativity to share our story with the world-and this is a once-in-a-career chance to help plan, coordinate, implement, and oversee it. As part of the global leader in the Unified Communications space, you'll be supported with the resources to produce work that not only moves the needle, but moves markets.
RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.
What we offer:
We offer all the work/life benefits you could ever want, (and none of the micromanagement.)
Flexible work arrangement (Hyrbid Set Up)
Comprehensive HMO package (medical and dental)
Personal Time Off Leaves
Quarterly Performance Bonus
Employee Assistance and Wellness Programs
To know more about the Acquire-RingCentral Manila collaboration, you may visit
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RingCentral

Manila City, Metro Manila
Permanent
Full-time