mandarin Technical Support specialist (work from home)J-K Network Manpower Services

Mandaluyong City
Highly Negotiable
English, Mandarin
Multilingual Filipino
BENEFITS:
HMO with free dependents
Government mandated benefit
13th month pay
Retirement Plan
Performance Bonus
Other Allowance
JOB DETAILS:
Company Profile:
This company is one of the leading providers of contact center solutions. They also provide the best customer-oriented service, analytical, workflow automation, and workforce act.
Requirements:
Can speak, read and write in Mandarin and English.
Willing to work in a shifting schedule.
Having a Technical support or customer service experience.
Open to Undergraduates and Graduate of any IT courses or equivalent work experience as a Technical Support
Working knowledge of Microsoft Office products (Excel, Word, PowerPoint, Visio, etc.)
Knowledge of Networking theories and protocols such as TCP/IP and the OSI Model.
Understanding of Contact Center concepts and software like Performance Management, Workforce Management, Knowledge Management, Quality Monitoring, etc.
Experience in technical writing and documentation
Basic knowledge of Network troubleshooting.
Knowledge of hosted solutions (Software as a service).
Responsibilities:
Play a key role in evaluating, troubleshooting and quickly resolving technical
concerns and questions with the product.
Implement, troubleshoot and support the call center software solutions.
Providing direct support to customers.
Answering incoming calls and responding to customer emails.
Identifies underlying causes of a problem, including problem identification and classification.
Diagnoses problems accurately and works to find appropriate solutions in a timely manner.
Partner with Customers to optimize the call center software solution.
Work within a 24x7x365 support environment.
Recruitment Process:
Paper screening
Initial Screening with TA
Panel Interview
Final Interview
Job Offer
For interested applicants, send your resume to:
[Protected Info] and Look for MS. RAIN
For more inquiries, contact us at: [Protected Info]
Skype: live:.cid.78079fcb3e0ee0d9
Landline: 8245 2829
For more Mandarin job openings, please visit our website: https://jknetwork-jobs.com/
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J-K Network Services

Mandaluyong City, Metro Manila
Permanent
Full-time