mandarin service desk ( Quezon City)J-K Network Manpower Services

Quezon City
P50,000-P60,000
Mandarin
Multilingual Filipino
BENEFITS:
Government Mandated Benefits
13th Month pay
Leave Credits
JOB DETAILS:
Company Profile: A global technology and engineering company. One of the Fortune 500 Company that focuses on Automation Solution, Commercial and Residential Solutions.
Responsibilities:
Handle e-mails within IT Service Desk Queues and open incidents/requests based on the information gathered from customers.
Provide first level technical support by responding to queries over the phone or email.
Limited use and/or application of Service Desk procedures, processes and concepts with close supervision.
Monitor own dormant tickets assigned to the Service Desk Queues and provide necessary action for completion or escalating to the correct workgroup.
Accurately document the details of request or issue raised by user including the troubleshooting steps performed in the ticket.
Creates a positive customer support experience through handling concerns in a highly professional manner.
Requirements:
Education: BS Computer Engineering/ Information Technology
Specific Knowledge & Skills o Demonstrated basic knowledge and experience of the following platform/technology:
▪ Windows Operating System (Microsoft Active Directory, Microsoft Windows 2003 or higher)
▪ MS Office Products
▪ Hp Service Manager
▪ Local Area, Wide Area and Wireless Networks
▪ SharePoint 2010/2012
o Fluent in both written and spoken Mandarin
Recruitment Process:
Initial Phone Interview
Language Assessment
Final Interview
Job Offer
For interested applicants you may send your resume to [Protected Info]
Contact Us: [Protected Info]| 245 2829
Skype: live:.cid.78079fcb3e0ee0d9
Contact Person: Ms. Rana
For more openings, you may visit our website. Kindly see link below:
https://jknetwork-jobs.com/search?la=Mandarin&l=&q=
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J-K Network Services

Quezon City, Metro Manila
₱50,000-60,000 per month
Permanent
Full-time