manager, it site OperationsBell

At Quantrics, we consider our people our most important asset. Our focus is not only on creating a great customer experience - its about building and promoting a culture of constant team member growth, creating a sense of family, and working together to improve our lives and the lives of those in our local communities
We do not just offer a stellar working environment; we also offer amazing benefits and very competitive compensation packages. We also make employee advancement and overall wellbeing a priority because we value our employees above all else.
Manager - IT Operations
The Site Manager, IT will play an active leadership role in a variety of contexts, from people management and technical guidance to incident management
Roles and Responsibilities
-Manages the Quantrics IT support and delivery portfolio in the Philippines for the TayTay, Rizal Site.
-Oversees the support and maintenance of all site IT infrastructure, processes, personnel and business continuity of critical technology services.
-Develops IT knowledge within Quantrics, particularly in the IT support, superusers and SME teams.
-Assists with IT Director and VP with IT process and strategy development, responding to technology and business changes.
-Develop and Improve strategy to improve IT Service delivery
-Responsible for the management of IT assets, both onsite and work from home equipment
-Enforces excellence in service delivery, while ensuring maximum issue resolution in minimum time.
-Recommends adjustments to systems, equipment or processes to enhance operating efficiency in service delivery.
-Responsible for the overall performance monitoring, coaching and evaluation of the IT support team.
Qualification
-Bachelors/College Degree or equivalent, certified to ITIL practitioner level
-5 yrs+ technology related roles, with proven leadership track record
-Experience managing technical teams.
-Effective in delegation, creating and driving a high performance team environment.
-Possess strong leadership, communication and management skills
-Experience with establishing and maintaining highly standardized process environments.
-Fluent in the English language (both written and verbal)
-Ability to work in a 24 X 7 rotating shift environment. Night shifts may be required
-Ability to operate independently, with decision making skills in potentially high stress
-situations.
-Experience working as a technical resource in the BPO Call centre space, overseeing the Business Ops and IT relationship.
-Detail and process oriented, able to enhance or create a process driven operating framework.
-Experience in different Cloud Infrastructure, Azure, Office 365
-experience with Citrix, VMware,
-Good understanding of Network and Voice Infrastructure
-Preferably has experience with Service Desk and IT front end Operations
Additional Information:
Position Type: Call Centre
Job Status: Regular - Full Time
Position Level:
Q27
Application Deadline: 03/06/2022
Quantrics is committed to fostering an inclusive, equitable, and accessible environment where all employees and customer feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Tiptopjob

Naga City, Camarines Sur
Permanent
Full-time