manager for platinum customer engagement and perks ManagementGlobe Telecom, Inc.

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description DUTIES & AND RESPONSIBILITIES At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description DUTIES & AND RESPONSIBILITIES Leads insights-generation and global trends spotting for increasing customer engagement via partnerships, perks and privileges Oversees the translation of insights to actual customer experience through partnership development, rewards portfolio management, on-ground events/platforms and other customer delight efforts for Postpaid, in collaboration with Platinum Experience Management, CLM, and CXM Leads the strategy development for increasing customer engagement through Platinum perks and privileges to increase brand engagement and aid in the delivery of the brand promise Leads the negotiations with key Platinum partners to ensure delivery of the brand promise, in collaboration with the Globe Rewards team Leads the management and go to market plans for the overall perks and privileges portfolio of Platinum Manages all perks and privileges launches across the Platinum portfolio Manages the perks and privileges forecasting across the different plans in the Globe Platinum portfolio Manages and ensures profitability of the perks and privileges portfolio Manages the overall Platinum pool of perks and privileges A&P Regularly reviews performance across the perks and privileges portfolio and makes recommendations for moving forward DUTIES & AND RESPONSIBILITIES Leads insights-generation and global trends spotting for increasing customer engagement via partnerships, perks and privileges Oversees the translation of insights to actual customer experience through partnership development, rewards portfolio management, on-ground events/platforms and other customer delight efforts for Postpaid, in collaboration with Platinum Experience Management, CLM, and CXM Leads the strategy development for increasing customer engagement through Platinum perks and privileges to increase brand engagement and aid in the delivery of the brand promise Leads the negotiations with key Platinum partners to ensure delivery of the brand promise, in collaboration with the Globe Rewards team Leads the management and go to market plans for the overall perks and privileges portfolio of Platinum Manages all perks and privileges launches across the Platinum portfolio Manages the perks and privileges forecasting across the different plans in the Globe Platinum portfolio Manages and ensures profitability of the perks and privileges portfolio Manages the overall Platinum pool of perks and privileges A&P Regularly reviews performance across the perks and privileges portfolio and makes recommendations for moving forward REQUIREMENTS LEADERSHIP COMPETENCIES Customer Orientation Execution Excellence Learning Agility Strategic Thinking Entrepreneurial Mindset KEY SKILLS EXPECTATIONS Ability to systematically source out relevant information regarding current and evolving customers, competition, solutions, and marketing opportunities from various resources to develop the customer and market profile Thinking expansively to understand the complexities and interdependencies of various types of information (customer, economic, trade, technology, business, competition, trends) and able to make connections between seemingly disparate ideas Acumen to identify, evaluate, and draw logical conclusions from available data to create business decisions and strategies Ability to project future financial and operational resources and requirements, manage and deliver profits through an effective balance of revenues and costs Rigor in determining and assessing key business factors, and successfully drive value through long-term and short-term planning and implementation with the use of analytical techniques and innovative methodologies Ability to simultaneously work well with and manage all necessary stakeholders, both internal and external, to be able to deliver solutions that jointly address most if not all critical agenda Ability to think strategically and execute methodically High attention to detail including proven ability to manage multiple, competing priorities simultaneously Ability to work in a fast-paced environment where continuous innovation and bringing customer-oriented products to market is required Superior communication skills, both verbal and written Willingness to roll up your sleeves and do whatever is necessary, having a general manager / owner mentality PARTNERSHIP MANAGEMENT Partnership Evaluation, Negotiation and Review COST MANAGEMENT Strategic and Efficient Management of team A&P and OPEX Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.
Monster

Philippines
Permanent
Full-time