Job Req ID: 274183
At Quantrics, we consider our people our most important asset. Our focus is not only on creating a great customer experience - its about building and promoting a culture of constant team member growth, creating a sense of family, and working together to improve our lives and the lives of those in our local communities
We do not just offer a stellar working environment; we also offer amazing benefits and very competitive compensation packages. We also make employee advancement and overall wellbeing a priority because we value our employees above all else.
Role Overview
Building a loyal customer-base is all about being a product knowledge and value proposition expert. In this key role, you will be managing the end-to-end needs of our customers. You'll also handle calls from people who are thinking about switching service providers. You'll listen patiently and empathetically, track information, and apply consultative skills regarding our services/pricing.
The method is simple:
Connect with your customer by understanding the needs of his/her household
Probe by asking the right questions to get to the root of the matter
Propose solutions, resolve issues, overcome objections
Close confidently
As such, your knack for actively listening and applying your vast product knowledge will assure customers that they made an excellent choice in choosing Bell. Also, your problem-solving skills will not only diffuse situations, but point out new value and result in an upsell. This role is best suited for passionately curious minds - think you've got what it takes?
The Day-to-Day
Stay on top of Bell's products and services, current offers, and promotions
Be curious and knowledgeable about the competition
Identify and resolve all customer concerns with an end-to-end approach, consulting colleagues if necessary, and upsell existing offers afterwards
Convert Uno or Duo customers into "Trio"!
Establish customer relationship thru effective soft skills
Retain customers by highlighting the benefits of their existing plan and the premium service they are currently enjoying
The Qualifications
Advanced negotiation skills
Ability to highlight the features and benefits that matches the customer's needs
Capacity for listening, strong negotiation skills and ability to overcome objections
Customer-centric mentality
With At least 6 months Sales experience
Advanced communication and computer skills
At least 1 year Call Center Experience
Sales experience from Financial/Automotive/Tech Programs highly preferred
Additional Information:
Position Type: Call Centre
Job Status: Regular - Full Time
Position Level: Q06
Application Deadline: 01/20/2021
Quantrics is committed to fostering an inclusive, equitable, and accessible environment where all employees and customer feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Jobs2Web
At Quantrics, we consider our people our most important asset. Our focus is not only on creating a great customer experience - its about building and promoting a culture of constant team member growth, creating a sense of family, and working together to improve our lives and the lives of those in our local communities
We do not just offer a stellar working environment; we also offer amazing benefits and very competitive compensation packages. We also make employee advancement and overall wellbeing a priority because we value our employees above all else.
Role Overview
Building a loyal customer-base is all about being a product knowledge and value proposition expert. In this key role, you will be managing the end-to-end needs of our customers. You'll also handle calls from people who are thinking about switching service providers. You'll listen patiently and empathetically, track information, and apply consultative skills regarding our services/pricing.
The method is simple:
Connect with your customer by understanding the needs of his/her household
Probe by asking the right questions to get to the root of the matter
Propose solutions, resolve issues, overcome objections
Close confidently
As such, your knack for actively listening and applying your vast product knowledge will assure customers that they made an excellent choice in choosing Bell. Also, your problem-solving skills will not only diffuse situations, but point out new value and result in an upsell. This role is best suited for passionately curious minds - think you've got what it takes?
The Day-to-Day
Stay on top of Bell's products and services, current offers, and promotions
Be curious and knowledgeable about the competition
Identify and resolve all customer concerns with an end-to-end approach, consulting colleagues if necessary, and upsell existing offers afterwards
Convert Uno or Duo customers into "Trio"!
Establish customer relationship thru effective soft skills
Retain customers by highlighting the benefits of their existing plan and the premium service they are currently enjoying
The Qualifications
Advanced negotiation skills
Ability to highlight the features and benefits that matches the customer's needs
Capacity for listening, strong negotiation skills and ability to overcome objections
Customer-centric mentality
With At least 6 months Sales experience
Advanced communication and computer skills
At least 1 year Call Center Experience
Sales experience from Financial/Automotive/Tech Programs highly preferred
Additional Information:
Position Type: Call Centre
Job Status: Regular - Full Time
Position Level: Q06
Application Deadline: 01/20/2021
Quantrics is committed to fostering an inclusive, equitable, and accessible environment where all employees and customer feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Jobs2Web
Other Info
Taytay, Rizal
Permanent
Full-time
Permanent
Full-time
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Bell
About the company
Bell jobs
Taytay, Calabarzon
Position loyalty re presentative - taytay recruited by the company Bell at Rizal, Joboko automatically collects the salary of , finds more jobs on Loyalty Representative - TAYTAY or Bell company in the links above
About the company
Bell jobs
Taytay, Calabarzon