Job Description
JOB OVERVIEW
We are looking for a Level 3 Support Engineer to join our team on a long-term basis. The successful candidate should have a strong command of English and experience with Microsoft Active Directory, Windows Server, Network Administration, Technical Support, Ticketing Systems, Troubleshooting, VMWare, Microsoft Windows, and Windows Administration.
As a Level 3 Support Engineer, you will be responsible for providing technical support to our clients, resolving complex issues, and ensuring the smooth running of our systems. You will need to be able to troubleshoot problems quickly and effectively and have excellent communication skills to ensure that our clients are kept informed throughout the process.
To be considered for this role, please submit a proposal outlining your experience in these areas and how you can help with this project. Please also include links to past completed projects that demonstrate your expertise. We look forwards to hearing from you!
DUTIES AND RESPONSIBILITIES
Provide remote proactive and reactive Level 3 desktop, server and network support.
Respond to requests for technical assistance via phone and electronically.
Diagnose and resolve technical hardware and software issues
Research questions using available information resources.
Follow service desk procedures.
Redirect problems to appropriate resources.
Identify and escalate situations requiring urgent attention.
Track and route problems and requests, and document resolution.
Stay current with systems information, changes, and updates.
Implement technology solutions.
QUALIFICATIONS
Experience in supporting network infrastructure, including switches, routers and firewalls.
Level 3 helpdesk experience and 2 to 3 years experience working for a Managed Service Provider (MSP) in a level 2/3 IT Support Engineer role.
Experience in supporting and maintaining Windows Servers/ Desktops, Active Directory, Exchange, Microsoft SQL Server, Microsoft Office and Microsoft Office 365/Azure Environments.
Experience in supporting Citrix infrastructure.
Strong troubleshooting skills.
Experience supporting virtualized environments. Hyper-V and VMware.
Experience supporting Cloud environment such as AWS and Azure.
What's in it for you
Competitive Salary
Flexible work arrangement
Retention Bonus (Up to Php 100,000)
Health Coverage for you and one of your qualified dependents on Day 1
Day shift (AU Time zone) + Fixed Weekends Off
Paid Time Offs - can be converted into cash
Government Mandated Benefits 13th-month pay.
Group Life Insurance
Additional Perks and Benefits:
Work from Home Equipment Provided
Free Access to Bar (Unlimited Premium Coffee, Soda, Tea, and Booze)
Free Meal every Wednesday
Monthly Employee Engagement activities
Wellness Programs
Townhall Events
Christmas Events, Year-end Parties
Outings
Team Building
Acoustic Jamming Sessions
JOB OVERVIEW
We are looking for a Level 3 Support Engineer to join our team on a long-term basis. The successful candidate should have a strong command of English and experience with Microsoft Active Directory, Windows Server, Network Administration, Technical Support, Ticketing Systems, Troubleshooting, VMWare, Microsoft Windows, and Windows Administration.
As a Level 3 Support Engineer, you will be responsible for providing technical support to our clients, resolving complex issues, and ensuring the smooth running of our systems. You will need to be able to troubleshoot problems quickly and effectively and have excellent communication skills to ensure that our clients are kept informed throughout the process.
To be considered for this role, please submit a proposal outlining your experience in these areas and how you can help with this project. Please also include links to past completed projects that demonstrate your expertise. We look forwards to hearing from you!
DUTIES AND RESPONSIBILITIES
Provide remote proactive and reactive Level 3 desktop, server and network support.
Respond to requests for technical assistance via phone and electronically.
Diagnose and resolve technical hardware and software issues
Research questions using available information resources.
Follow service desk procedures.
Redirect problems to appropriate resources.
Identify and escalate situations requiring urgent attention.
Track and route problems and requests, and document resolution.
Stay current with systems information, changes, and updates.
Implement technology solutions.
QUALIFICATIONS
Experience in supporting network infrastructure, including switches, routers and firewalls.
Level 3 helpdesk experience and 2 to 3 years experience working for a Managed Service Provider (MSP) in a level 2/3 IT Support Engineer role.
Experience in supporting and maintaining Windows Servers/ Desktops, Active Directory, Exchange, Microsoft SQL Server, Microsoft Office and Microsoft Office 365/Azure Environments.
Experience in supporting Citrix infrastructure.
Strong troubleshooting skills.
Experience supporting virtualized environments. Hyper-V and VMware.
Experience supporting Cloud environment such as AWS and Azure.
What's in it for you
Competitive Salary
Flexible work arrangement
Retention Bonus (Up to Php 100,000)
Health Coverage for you and one of your qualified dependents on Day 1
Day shift (AU Time zone) + Fixed Weekends Off
Paid Time Offs - can be converted into cash
Government Mandated Benefits 13th-month pay.
Group Life Insurance
Additional Perks and Benefits:
Work from Home Equipment Provided
Free Access to Bar (Unlimited Premium Coffee, Soda, Tea, and Booze)
Free Meal every Wednesday
Monthly Employee Engagement activities
Wellness Programs
Townhall Events
Christmas Events, Year-end Parties
Outings
Team Building
Acoustic Jamming Sessions
Submit profile
Hammerjack Pty. Ltd.
About the company
Hammerjack Pty. Ltd. jobs
Bulacan, Central Luzon
Position level 3 support Engineer recruited by the company Hammerjack Pty. Ltd. at Makati, Joboko automatically collects the salary of , finds more jobs on Level 3 Support Engineer or Hammerjack Pty. Ltd. company in the links above
About the company
Hammerjack Pty. Ltd. jobs
Bulacan, Central Luzon