level 2 Application SupportGECO Asia

Level 2 Application Support
We are looking to hire an experienced Level 2 Application Support to join our team in the Philippines! If you have great experience in application support, then we have a perfect job for you. Don't miss this chance to get the best salary package from us. Apply now!
Job Requirements and Qualification:
3+ years working in 2nd Level Support team.
Technical knowledge of banking products and services.
ITIL process knowledge and used to manage tickets.
Oracle, Java, and AWS knowledge is helpful.
Experience with AWS cloud is highly desirable.
Involved technical understanding of industry standards and practices.
Knowledge of relevant tools and applicable software programs.
Troubleshooting, and analytical skills.
Strong communication skills in English.
Technical writing ability.
Team Player.
Able to work in different shifts (night on-call, day shift and adhoc weekend support)
Job Roles and Responsibilities:
Functional knowledge of involved applications, data to be able to do impact analysis, troubleshooting or involve/co-ordinate with other teams.
Follow incident management process end-to-end in a timely manner including triage of incident.
Ensure problem ticket raised (PRB) and required teams, stakeholders are informed.
Differentiate between incident and service request. Fulfil adhoc small reporting requirements.
EOD Batch ownership in productive environment.
Health checks and application monitoring.
Manage end user's expectation and other relevant stakeholders.
GECO Asia

Makati City, Metro Manila
Permanent
Full-time