level 2/3 Technical Support (office-based)outsourced

Company Description
Outsourced.ph is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and cost effectively with dedicated remote staff based in our modern offices in Manila.
Job Description
As a Level 2 technical support person, you will be working with a high degree of autonomy and will be required to solve client issues. You will do this by troubleshooting primarily Microsoft-based technologies across a broad range of client environments. Core duties include working with clients directly to understand and interpret their support issues, and then working through and resolving those issues. You will be recording your work accurately both in time taken and work performed in our service desk ticketing system (Autotask). You will also be involved in change management tasks. At times you may also be asked to assist the project team to deliver quality projects or assist the infrastructure management team to deliver and support backups, monitoring, and anti-virus services to our clients.
The role includes an opportunity to move into a team leadership role as the company grows and brings on more technical support staff.
Daily activities
Your responsibilities will include:
Supporting clients by phone utilising remote control software (Datto).
Assisting users with installing or configuring software.
Troubleshooting desktop, network and server issues.
Completing Windows Server based administration tasks.
Completing workstation builds.
Accurate recording of all tasks completed and time taken (Autotask).
Working to Service Level Agreements with Clients
Produce and update quality technical client documentation (IT Glue).
At times you may be asked to assist the Project team to deliver quality projects to our clients.
Qualifications
Ability to build a rapport with our clients
Excellent customer service.
Excellent verbal and written communication skills.
Excellent analytical and troubleshooting skills.
Excellent attention to detail.
Ability to work as part of a team and individually.
Strong skills configuring, migrating, maintaining and troubleshooting MS Office 365 cloud services (Exchange Online, EMS, SharePoint Online, Azure AD, OneDrive for Business, Teams).
Experience/knowledge of Enterprise Mobility + Security and Mobile Device Management.
Experience supporting Windows Servers including RDS.
Strong desktop support skills including Supporting Windows 10 and Microsoft Office products (Word, Excel, Outlook, etc).
Strong experience in working with firewalls and networking equipment.
Previous experience with a Managed Service Provider, providing support to end-users.
Would be Nice Features
Experience with PowerShell highly regarded.
Microsoft certification (MCSE, MCSA) highly regarded.
Experience in working with virtualization technologies (VMware, Hyper-V)
Experience supporting and troubleshooting Anti-Virus technologies (Webroot)
ITIL V3 certification
A commitment to continually improving yourself technically and professionally.
Knowledge and experience with a range of other technologies an advantage (for example SQL, backups).
Work Location:
Eastwood/Alabang Office
Work Schedule:
6:30AM to 3:30PM/ 5:30AM to 2:30PM
Additional Information
By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.
outsourced

Quezon City, Metro Manila
Permanent
Full-time