level 1, 2 & 3 helpdesk & IT SupportExpress Global-Tech Services Ltd. Incorporated

EXPRESS GLOBAL-TECH SERVICES LTD. INCORPORATED
 
is currently looking for:
 
LEVEL 1, 2 & 3 HELPDESK & IT SUPPORT
 
Salary Range:
Level 1_Php30,000-40,000
Level 2_Php40,000-50,000
Level 3_Php50,000-90,000
Job Responsibilities:
Serve as an escalation point of contact for advance customers seeking technical assistance over the phone or email
Gather accurate information from customers and input to a ticketing system
Perform advanced remote troubleshooting using remote control tools
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Perform advanced Windows Server Administration and Troubleshooting
Perform advanced Network Administration and Troubleshooting
Record events and problems and their resolution in the ticketing system
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on standard operating procedures
Work in collaboration with team members to provide excellent service
Perform knowledge transfer and training to peers and colleagues on IT technologies
Job Qualifications:
Proven experience as a service desk engineer making inbound/outbound calls to provide customer support
Proven experience in Windows Server Hardware / OS / Application Server troubleshooting
Proven experience in advanced Windows Active Directory troubleshooting
Proven experience in virtualization technologies ESXi, Hyper-V or Xen Servers
Proven experience with troubleshooting network firewalls / switches
Experienced with troubleshooting Windows 10 OS and/or Mac OS 
Experienced with troubleshooting with Outlook and Microsoft Office applications
Experienced with remote control tools as AnyDesk, Teamviewer, LogMeIn and others
Experienced in using Anti-Virus / Endpoint Protection software
Experienced in Azure, AWS, Office 365 and Google Suite a plus 
Ability to diagnose and resolve advanced technical issues
Proficiency in English with proven communication skills
Customer-oriented and cool-tempered
BSc/BA in IT, Computer Science, or relevant field