i.t support Engineer (cebu)House of I.T

"House of I.T - Making I.T Easy"  
 
HOUSE OF I.T is an Australian I.T Company with clients across Australasia, US & Europe. We provide superior professional expertise and comprehensive solutions for complete IT needs including IT development, implementation, and maintenance services. We also provide excellent support for data entry, IT security, website hosting, backup, and disaster recovery as well as internal projects to support our own growing business.  
 
Check the House of I.T group of companies at:  
Houseofit.com.ph  
Offshoringtbos.com  
Myofficein.ph  
I.T SUPPORT ENGINEER
 
JOB QUALIFICATIONS  
Must be a graduate of BS in Information Technology, Computer Science, Information System or any related courses 
Knowledge or experience with ticketing system, troubleshooting and technical support 
1 - 2 years of relevant work experience 
Available to work onsite 
Has good English communication skills (written and verbal) 
DUTIES AND RESPONSIBILITIES  
Provide email support for technical advisory and remote technical support services.  
Processes and resolves concerns and complaints of customers on technical aspects of the product.  
Ensures to meet goals set for all metrics as required by the Client  
Check designated queue in Autotask to see if a ticket has been assigned to you.  
Update ticket as soon as you work on it.  
Check pending tickets and make sure that it is completed within the specified Ticketing system.  
Make sure all troubleshooting steps are done and documented in Autotask for complete resolution 
COMPANY BENEFITS/PERKS:  
SSS, Philhealth and Pag-Ibig  
Use of Company's Computer after shift  
13th month pay  
Medical Reimbursement on First pay day  
Paid Vacation Leave  
Paid Sick Leave  
Paid Paternity Leave  
Paid Bereavement Leave with Cash Assistance  
Anniversary Leave plus Cash award and Certificate (additional paid leave & cash award for every year of service)  
Merchandize items for Regularization, Birthdays and Anniversary Celebrant  
Free Parking  
Free Coffee  
Medical Insurance (HMO)  
Dental Reimbursement  
Gym Coverage  
Educational Assistance Benefit  
Referral Program  
Salary Loan  
Learning and Development  
Performance Bonus & Rewards  
Company Social Activities (Christmas Party, Tree Planting, Feeding Program, Team Building, Sports Fest, etc.)  
For more information about our company, visit our website: www.houseofit.com.au  
 
NOTE:  
NBI Clearance (Not Expired or Proof of Application) is REQUIRED upon Job Application.  
For us to progress your application, please accomplish these forms,  
Pre-Interview Assessment Form- https://forms.gle/a7kuo6Vik8g91s2h7  
Pre-Employment Medical Questionnaire - https://docs.google.com/forms/d/e/1FAIpQLSdRBn88w8TudXx9VeHkxJVacjKrDqD0k1IhEX-mwgZD1qIKng/viewform  
Updated Character & Background Reference - https://forms.gle/Rqix9W3KCwKqms1eA