lead securities Operations representative for wells trade controlWells Fargo

In this role, you will:
Receive, review, approve or reject service requests in Smart Station related to asset movement of clients' brokerage accounts.
Transaction types include: IRA distributions & Contributions, Journal Transfers, Wire Transfers, Check Disbursements, ACHs and any other asset movements like setting up of on-demand, periodic, or auto sweep instructions, journal exceptions, and any other asset movements not covered by usual service requests.
Manually enter asset movement service requests in Smartstation for IRA Processing and Middle Office review and approval.
Support Escalation and Secure Message Mailboxes.
Perform outbound calls and emails to clients for any document clarifications, errors, or rejects.
Meet performance delivery on performance metrics and service level agreements which include but not limited to individual and team attendance, schedule adherence, productivity, and quality check targets for calls and processing.
Consistently take and execute instructions, follow through on agreed action items in all areas of responsibility, actively engage on performance or development discussions, and demonstrate accountability on pre-assigned or real-time workload as dictated by business needs.
Achieve effective risk management through compliance to policy & procedure, completion of regulatory courses, and to timely escalate any incidents or issues that have the potential to cause or have already caused adverse impacts to the client or firm.
Complete daily deliverables which include but not limited to service request tracking, client contact logging, and updating department-level trackers.
Receive and respond to emails or instant messages from Wells Fargo Advisors and Client Associates on clarifications related to the asset movement service requests.
Handle escalation timely.
Required Qualifications, International:
Experience in Securities Operations, or equivalent demonstrated through one or a combination of the following: work experience, training, education
Desired Qualifications:
Advance customer service background
Experience in brokerage operations
Preferably with recent voice and back office experience
Brokerage knowledge, certifications, or experience is an advantage
Intermediate knowledge of MS Applications
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Wells Fargo

Taguig City, Metro Manila
Permanent
Full-time