lead management representative ( Chat Support)Pilmico Foods Corporation
Workplace: Cebu
Salary: Agreement
Work form: Full time
Posting Date: 08/11/2025
Deadline: 26/12/2020
Company Description
Pilmico Foods Corporation is the integrated agribusiness and food company of Aboitiz Equity Ventures Inc. (AEV). Composed of four divisions: Flour, Feeds & Animal Health, Farms, and Trading, we are well positioned at the beginning of the value chain. True to our brand promise of being Partners for Growth, we nurture our business and communities by providing business solutions and building partnerships for growth.
We operate in the Philippines nationwide and have a growing international presence in the following ASEAN countries: Vietnam, Thailand, Indonesia, Malaysia, Myanmar and Hong Kong.
Investing in talent and upholding Aboitiz values of Integrity, Teamwork, Innovation, and Responsibility are key drivers to sustaining the growth of our business.
Here at Pilmico, we value each talent for the unique contribution they bring to the organization. We recognize that today's global workforce is made up of diverse individuals with different skills, abilities and aspirations that enable them to achieve superior results; as such, we select our partners based on these attributes that are not typically found in someone's resume.
We are advocates of self-development and believe that people's success lies in their passion to learn something new and different every day. This is why our hiring philosophy is to open up and give equal opportunity to any talent regardless of where they are today in pursuit of education.
Job Description
JOB SUMMARY:
The Lead Management Representative's main roles shall be:
Lead Management - He/She ensures all leads are pre-qualified correctly. The leads should be further progressed to assist them and to provide them with the needed resolutions or answers to their concerns. If the customers opt to purchase Pilmico products, the Representative should assist the customer or should process the order based on the agreed means, which may include reaching out to different vendors to provide the customers' wants. This action includes conversion of leads into accounts, and creation and progression of opportunities in the tool. The Representative should have a strong grasp of information of the different products provided by Pilmico to satisfy the customers' wants and needs. The Representative should also unqualify the leads if they are invalid, such as bogus customers. Also, he/she may need to coordinate with the sales and marketing teams to be ascertain that the leads are progressed in an efficient and effective manner.
Chat Support - He/She responds promptly through live chat to all complaints, feedback, inquiries and requests of existing customers and leads using the CRM tool. He/she must be able to accurately capture all necessary information, completely document them in the system, and properly endorse them to the correct department. He/She may need to work with the Sales, Customer Experience, and Marketing departments.
CRM Support - In addition to his/her main responsibilities, he/she shall also serve as a back-up in administering the company's Customer Relationship Management tool, which is Salesforce. This would include only the basic administration of the tool, such as but not limited to password reset and report generation. He/She may need to do constant touch-base with the Sales team to provide them with their needed support related to the tool and its admin tasks.
DUTIES AND RESPONSIBILITIES:
Assists customers through live chat
Manages leads generated using a streamlined pre-qualification process
Converts leads into accounts
Develops a deep understanding of customers, products and the buyers' journey
Keeps track of general patterns when communicating with customers in order to continually improve the pre-qualification process
Develops processes that improve customers' online experience
Assists in the order management from the leads generated (resellers and end-users)
Must make an effort to remain up to date on all the products and services that the organization offers
Measures, analyzes, and reports campaign performance
Assists in the administration of the CRM tool / Assists other teams in terms of implementing admin tasks related to the tool
Attends to basic CRM concerns and report generation from different users
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
Contributes to team effort by accomplishing related results as needed
Assist in the creation of internal customer service culture plan
Other tasks that the management may deem necessary
Qualifications
JOB REQUIREMENTS:
Attention to Detail - Job requires being careful to details and being thorough in completing work tasks
Written and Oral Communication - Job requires being able to communicate with internal and external stakeholders and customers, as well as being able to be the source of standard and quality communication
Customer Service - Job requires inclination to customer servicing and management
Computer proficiency - Job requires being able to use computer software and to process data
Reporting and Presentation - Must be able to create complex reports and present them in a professional manner; must be analytical
Performance Management - Job requires the ability to assess and measure performance qualitatively and quantitatively
Integrity - Job requires consistency of actions, methods, principles, expectations, and outcomes
Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job
Cooperation - Job requires working or acting together as a member of a team for a common purpose or benefit
Persistence - Job requires persistence in the face of obstacles
Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations
Initiative - Job requires a willingness to personally take on responsibilities and challenges
Innovation - Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
EDUCATIONAL REQUIREMENT:
Bachelor's degree of any course
WORK EXPERIENCE REQUIRED:
Fresh graduates are welcome.
Experience in either customer service or sales operations work in Call Center or Shared Services is a plus.
Additional Information
null
SmartRecruiters
Pilmico Foods Corporation is the integrated agribusiness and food company of Aboitiz Equity Ventures Inc. (AEV). Composed of four divisions: Flour, Feeds & Animal Health, Farms, and Trading, we are well positioned at the beginning of the value chain. True to our brand promise of being Partners for Growth, we nurture our business and communities by providing business solutions and building partnerships for growth.
We operate in the Philippines nationwide and have a growing international presence in the following ASEAN countries: Vietnam, Thailand, Indonesia, Malaysia, Myanmar and Hong Kong.
Investing in talent and upholding Aboitiz values of Integrity, Teamwork, Innovation, and Responsibility are key drivers to sustaining the growth of our business.
Here at Pilmico, we value each talent for the unique contribution they bring to the organization. We recognize that today's global workforce is made up of diverse individuals with different skills, abilities and aspirations that enable them to achieve superior results; as such, we select our partners based on these attributes that are not typically found in someone's resume.
We are advocates of self-development and believe that people's success lies in their passion to learn something new and different every day. This is why our hiring philosophy is to open up and give equal opportunity to any talent regardless of where they are today in pursuit of education.
Job Description
JOB SUMMARY:
The Lead Management Representative's main roles shall be:
Lead Management - He/She ensures all leads are pre-qualified correctly. The leads should be further progressed to assist them and to provide them with the needed resolutions or answers to their concerns. If the customers opt to purchase Pilmico products, the Representative should assist the customer or should process the order based on the agreed means, which may include reaching out to different vendors to provide the customers' wants. This action includes conversion of leads into accounts, and creation and progression of opportunities in the tool. The Representative should have a strong grasp of information of the different products provided by Pilmico to satisfy the customers' wants and needs. The Representative should also unqualify the leads if they are invalid, such as bogus customers. Also, he/she may need to coordinate with the sales and marketing teams to be ascertain that the leads are progressed in an efficient and effective manner.
Chat Support - He/She responds promptly through live chat to all complaints, feedback, inquiries and requests of existing customers and leads using the CRM tool. He/she must be able to accurately capture all necessary information, completely document them in the system, and properly endorse them to the correct department. He/She may need to work with the Sales, Customer Experience, and Marketing departments.
CRM Support - In addition to his/her main responsibilities, he/she shall also serve as a back-up in administering the company's Customer Relationship Management tool, which is Salesforce. This would include only the basic administration of the tool, such as but not limited to password reset and report generation. He/She may need to do constant touch-base with the Sales team to provide them with their needed support related to the tool and its admin tasks.
DUTIES AND RESPONSIBILITIES:
Assists customers through live chat
Manages leads generated using a streamlined pre-qualification process
Converts leads into accounts
Develops a deep understanding of customers, products and the buyers' journey
Keeps track of general patterns when communicating with customers in order to continually improve the pre-qualification process
Develops processes that improve customers' online experience
Assists in the order management from the leads generated (resellers and end-users)
Must make an effort to remain up to date on all the products and services that the organization offers
Measures, analyzes, and reports campaign performance
Assists in the administration of the CRM tool / Assists other teams in terms of implementing admin tasks related to the tool
Attends to basic CRM concerns and report generation from different users
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
Contributes to team effort by accomplishing related results as needed
Assist in the creation of internal customer service culture plan
Other tasks that the management may deem necessary
Qualifications
JOB REQUIREMENTS:
Attention to Detail - Job requires being careful to details and being thorough in completing work tasks
Written and Oral Communication - Job requires being able to communicate with internal and external stakeholders and customers, as well as being able to be the source of standard and quality communication
Customer Service - Job requires inclination to customer servicing and management
Computer proficiency - Job requires being able to use computer software and to process data
Reporting and Presentation - Must be able to create complex reports and present them in a professional manner; must be analytical
Performance Management - Job requires the ability to assess and measure performance qualitatively and quantitatively
Integrity - Job requires consistency of actions, methods, principles, expectations, and outcomes
Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job
Cooperation - Job requires working or acting together as a member of a team for a common purpose or benefit
Persistence - Job requires persistence in the face of obstacles
Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations
Initiative - Job requires a willingness to personally take on responsibilities and challenges
Innovation - Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
EDUCATIONAL REQUIREMENT:
Bachelor's degree of any course
WORK EXPERIENCE REQUIRED:
Fresh graduates are welcome.
Experience in either customer service or sales operations work in Call Center or Shared Services is a plus.
Additional Information
null
SmartRecruiters
Other Info
Cebu City, Cebu
Permanent
Full-time
Permanent
Full-time
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