lead Customer Service Representative, automated clearing house (ach)Wells Fargo

Support management in the daily administration of individuals that handle customer inquiries and issues for efficient performance and overall effectiveness of customer service team
Provide feedback and present ideas for improving or implementing processes and tools with customer service area impact
Perform or guide others on complex escalated customer issues or concerns that require planning, evaluation, and interpretation
Prioritize work and provide day to day work leadership and mentorship to Customer Service Representatives
Lead or contribute to improve processes, policies, team performance, and customer satisfaction that require coordination among customer service teams
Provide guidance and subject matter expertise to Customer Service Representatives on managing the day to day administration
Handle customer interactions and communicate with other departments to resolve escalated issues and provide a best in class customer experience
University degree in Business, Commerce, or any other discipline
Six (6) years' experience of Customer Service, Financial Services or Contact Center experience. Knowledge and understanding of foreign and domestic wire transfers processing
People management professional experience
Excellent verbal, written, and interpersonal communication
Ability to research problems, analyze data, escalate, or recommend potential solutions
Ability to coordinate completion of multiple tasks and meet established service level agreements
Good PC skills with the aptitude to learn new systems quickly
Intermediate Microsoft Office (Word, Excel, and Outlook) skills Ability to provide strong customer service while actively listening and responding in an appropriate manner
Strong data entry and attention to detail skills
Ability to interact with all levels of an organization Solid problem solving skills
Ability to perform repetitious tasks
Amenable to work full-time onsite, Monday - Friday
Amenable to work on shifting schedule, mid and night shift, local holiday
Amenable to work in Five/NEO, BGC, Taguig City
Associate / Supervisor Customer Service Financial Services 10 openings Bachelor's degree graduate
To ensure we continue to fulfill our role as a provider of vital services to customers, we are still hiring and continue to recruit top talent to Wells Fargo. However, we have adjusted our hiring practices due to the COVID-19 situation and the related social distancing guidelines. As a result, throughout your application process, you may be asked to connect with us virtually. We encourage you to check our job postings regularly for updates and additions.About Wells FargoWells Fargo & Company (NYSE WFC) is a diversified, community-based financial services company with $2.0 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,500 locations, 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 42 countries and territories to support customers who conduct business in the global economy. With approximately 273,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 25 on Fortune's 2017 rankings of America's largest corporations. Wells Fargo's vision is to satisfy our customers' financial needs and help them succeed financially. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.About Wells Fargo Enterprise Global Services (EGS) Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Operations, Risk, Audit, Process Excellence, Automation and Product, Analytics and Modeling. EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our International Careers website.Wells Fargo has a long legacy with deep-rooted values that we live by every day. We work hard to attract exceptional talent to the business and we hope that the following information demonstrates why Wells Fargo truly offers a "welcome difference."Wells Fargo offers an inclusive environment where every team member knows and feels that they are valued, no matter their role. We refer to our employees as 'team members' because our people are resources to be invested in and because teamwork is essential to our success.Collaboration is at the heart of our culture with everyone taking a proactive approach. Wells Fargo team members enjoy working together - across lines of business and geographies.A welcome difference"Welcome" is the basis of who Wells Fargo is as an international employer. We welcome team members into an inclusive environment that encourages amazing work. We find it important to let our team know that they are valued, no matter their role. As an employer we live by three important pillars;Everyone matters. At Wells Fargo, our inclusive culture results in an atmosphere of respect and encouragement that has team members feeling great about coming into work every day. We value the viewpoints of our team members and encourage them to be their best.I succeed when we all succeed. When collaboration is the expectation, everyone takes a proactive approach - pitching in to ensure all team members reach their goals. At Wells Fargo, our team genuinely enjoys working together.Our progress, your development. Success is always in sight at Wells Fargo as our opportunity-rich international business, supportive managers, and engaged colleagues provide the environment for you to develop professionally and personally. We support your development and encourage you to advance your career. Additionally, our company's global presence will allow team members to knowledge-share with their colleagues around the world.We achieve our goals through collaboration and believe everyone matters at Wells Fargo. We create a community where we promote diversity and inclusion, wellness and volunteering.Making Wells Fargo a great place to work, we have facilities that our team members can enjoy.• Fitness gym• Sleeping rooms• Karaoke room• Team member parking• Sports court• Quiet rooms• Cafeteria• Internal Shuttle serviceBecause we value inclusivity, Wells Fargo has special interest groups that you can join.• Basketball, volleyball, football• Badminton, chess• Music, arts, dance• Camera club• Runners and riders club• LGBTQ network• Women's networkOur VisionWells Fargo's vision is to satisfy our customers' financial needs and help them succeed financially.Our ValuesFive primary values guide every action we take:What's right for customers. We place customers at the center of everything we do. We want to exceed customer expectations and build relationships that last a lifetime.People as a competitive advantage. We strive to attract, develop, motivate, and retain the best team members - and collaborate across businesses and functions to serve customers.Ethics. We're committed to the highest standards of integrity, transparency, and principled performance. We do the right thing, in the right way, and hold ourselves accountable.Diversity and inclusion. We value and promote diversity and inclusion in all aspects of business and at all levels. Success comes from inviting and incorporating diverse perspectives.Leadership. We're all called to be leaders. We want everyone to lead themselves, lead the team, and lead the business - in service to customers, communities, team members, and shareholders.Our GoalsWe want to become the financial services leader in these areas:Customer service and advice. After listening to and understanding our customers and their financial goals, we want to provide exceptional service and guidance to help them succeed financially.Team member engagement. Our team members are our most valuable resource. We want to be the employer of choice - a place where people feel included, valued, and supported; everyone is respected; and we work as a team.Innovation. Through innovative thinking, industry-leading technology, and a willingness to test and learn, we create lasting value for customers - and increased efficiency for our operations.Risk management. While working to set the global standard in managing all forms of risk, we want to serve customers' needs and protect their assets, information, and privacy.Corporate citizenship. We make a positive contribution to communities through philanthropy, advancing diversity and inclusion, creating economic opportunity, and promoting environmental sustainability.Shareholder value. We want to deliver long-term value for shareholders through a balanced business model, strong risk discipline, efficient execution, and a world-class team.We Value DiversityAt Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
Kalibrr

Taguig City, Metro Manila
Permanent
Full-time