lead associate-transactional quality (usrn Healthcare Account)Teknowiz

Urgently hiring for one of our direct clients in the Philippines.Job Title: Lead Associate-Transactional Quality (USRN)Location: Metro ManilaWork Mode: Night Shift (WFH)Responsibilities:Complete Daily Quality checks as per the process requirement
Provides on time Feedback to the agents for the errors identified
Conduct Customer comeback analysis for all the errors received from the clients
To meet the monthly sampling numbers as per the defined target
Complete the feedback targets as specified in the QSD
Contribute brainwave ideas to improve the process
Complete the WB Role Roadmap within the stipulated time
Prepare all team and client related reports for Quality
Complete RCA for all the errors identified
Ensure the QA process adheres to ISO guidelines
Identify the improvement areas for staff and share it with the AM- Quality
Communication with clients on a periodic basis
Complete the Calibration exercise on a periodic basis as defined
Create Error analysis/RCA Report within the defined timeline
Attend all the development and quality trainings that are identified for a QA
Help operations in identifying the training needs for the ops associates
Drive projects and be part of the projects that are identified in the teamRequired:
Has minimum of at least 2-3 years of experience in a Clinical Auditing role handling a USRN Healthcare account
Graduate of BS Nursing, licensed PHRN and must be a US-Licensed Registered Nurse - current and unrestricted license to practice nursing in at least one state of the United States
Solid knowledge and experience in the US Healthcare vertical
Analytical skills and time management
Excellent Communication skills verbal and written
Coaching and Feedback
Conflict Management
Interpersonal skills and people skills
Good command over MS Office
Teknowiz

Philippines
Permanent
Full-time