l2 Field EngineerExcis Compliance

Job Description:
Manage Desktop (software and connectivity) incidents through to resolution.
Provide standard and approved software (operating systems and standard office applications) support and the remote management of Desktop Devices using appropriate tools).
Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates.
Analyse Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation.
Ensure that each Desktop Device is installed with the appropriate Desktop image.
Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
Requirements
Experience in email support, MS office and desktop applications
Should have exposure on EUC tools like AD and other remote support tools
Troubleshooting experience for desktop L2 related issues
Experience in software distribution and troubleshooting failed deployments.
Experience in mobile device management
Experience in managing thin clients and troubleshooting related issues
Should have experience in ITIL process of Incident, Change, Problem, Service Request
Experience in Asset management and related activities
Excis Compliance

Manila City, Metro Manila
Permanent
Full-time