l2 Application Support - alabang (contract)Talentium Inc

Job Requirements
a. Education
● Bachelor's or College degree in Information Technology, Computer Engineering, and/or related fields. Other courses are welcome as long as he or she has extensive related experience.
b. Experience
● Has at least one (1) year of experience in Level 2 Application Support, Incident Management, Problem and Change Management
● Experience in business domain processes is preferred but not required
c. Skills
● Strong Analytical and Problem solving skills
● Fast learner in terms of understanding and analysing business processes
● Strong familiarity and working knowledge on Incident, Problem, and Change Management
● Highly Proficient in specific technology platforms and tools required by the business
● Experienced with any ticketing system
● Customer oriented and Good communication
● Language : Fluent in English (Written and Oral)
d. Desirable Traits
● Professional, Honest and with Integrity
● Resourceful and self-motivated
● Team oriented person
● Persevering and patient
● Strong attention to detail
● Sense of urgency and commitment
● Passionate and Fast learner
● Logical Person
● Knows how to work smart
● Can work well under pressure and minimal supervision
● Caring Person and desire to mentor other colleagues
e. Work hours and working conditions
● To provide and deliver solutions within the defined timeline across regions, may need to go on different shifts or extended working hours.
● Some days may be heavy while others may be light. Extended working hours may be required if the need arises
● May require travel to other sites
Summary of role requirements:
Looking for candidates available to work on weekdays, Saturdays and Sundays
More than 4 years of relevant work experience required for this role
Working rights required for this role