Key Account Specialist (csr) | ortigasJT Express

Key Account Specialistis the person in charge of managing a company's relationship with its Top VIP clients. They area in charge of building long-term relationships with a group of customers and generally stay with the customers for the length of the Key Account Specialist is the person in charge of managing a company's relationship with its Top VIP clients. They area in charge of building long-term relationships with a group of customers and generally stay with the customers for the length of their relationship with the company. The goal is to keep clients or accounts as long as possible. Key Account Specialist may be in charge of finding new business, be assigned prospects, given accounts, or a combination thereof. Tasks may involve project management, strategic planning, sales support, product design, service application, logistics and marketing. Job Duties and Responsibilities Operates as the point of contract for assigned Top VIP client/s. Develops and maintains long-term relationships with account/s. Generate sales among client accounts, including upselling and cross-selling. Ensure the timely and successful delivery of our solutions according to customer needs and objectives. Communicates client needs and demands to immediate superior or department director. Forecasts and tracks client account metrics. Manage projects within client relationships, working to carry out client goals while meeting company goals. Identifies opportunities to grow business with existing clients. Coordinate and collaborate with staff members and/or with other departments working on the same account to ensure consistent service. Service multiple clients concurrently, often meeting deadlines. Keep records of client transactions. Note: Other duties related to the responsibilities and output of the position but not mentioned above may be assigned by the immediate superior. Competencies and Skills required: Key Account Officer experience in e-Commerce Client-focused solutions experience Project management skills Ability to communicate client needs with staff Talent for influencing client management Ability to manage multiple projects and relationships simultaneously Negotiation skills Listening skills Communication skills Presentation skills Time management skills BA/BS degree Qualifications: Graduate of bachelor's degree in business, marketing, or any related field specifically to service that is being sold. Minimum of 2-3 years in business or account management experience preferably in the logistics or e-commerce industry. Knowledgeable of customer service standards and principles Must be proficient in using Microsoft Office Applications and not limited to new software applications. Location assignment will be in Robinsons Cyberscape Beta, Ortigas Working schedule: Monday to Saturday, 8:30AM to 5:30PM, onsite setup Preferably someone who can start as soon as possible.
Monster

Philippines
₱216,000-276,000 per year
Permanent
Full-time