Key Account ManagerIntrepid Group

About Intrepid Philippines Inc.
Intrepid is a fast-growing and industry-leading ecommerce enabler, making sellers and brands successful in Ecommerce on all marketplace platforms across South East Asia through a combination of software solutions and value-added services across store management, online marketing, customer service (e.g. chat), data & intelligence, and fulfilment & logistics. The company operates in Indonesia, Philippines, Singapore, Vietnam, Thailand and soon Malaysia, was built by ex-Lazada founders and is run by a young, enthusiastic and energetic team, looking to help brands and sellers seize the full potential of the ecommerce opportunity in South East Asia.
Job Summary:
A Key Account Manager is the liaison office between Intrepid, its clients and the platform/s the client is selling on. He/She oversees the Intrepid-client relationship, determines opportunities, and identifies process improvements to grow their online sales revenue and to ensure Intrepid delivers the service level agreement.
Job Responsibilities:
Implement and execute the joint business plan (JBP) of the brand with a platform
Deliver & perform best on the following KPIs for brand/seller partners, through internal & external coordination with concerned departments:
o Content management & optimization
o Campaign strategies & execution
o Chat response representation of the brand/seller
o Operations capacity and process implementation
o Progressive revenue trend and overall online sales performance
Foster client relationships; work with sales and marketing teams and other support teams available
Design marketing strategies and sales growth proposals; handle client communications and prepare client reports; and communicate client agendas to other staff members
Ensure clients' needs are met and their voices are heard while coordinating with others and fulfilling the contractual day-to-day duties
Identify clients' potential business opportunities as well as upselling services
Minimize client attrition at all costs
Job Qualifications:
Experience with eCommerce platforms
Knows eCommerce fundamentals
Has advanced knowledge on Consumer Marketing & Digital Marketing * Excellent leadership skills
eCommerce background from a selling platform is a plus
Proactive self-starter who understands Intrepid vision & mission and can be the company's best service ambassador
Excellent negotiation skills
Strong interpersonal skills (empathy & flexibility)
What do we offer:
Competitive salary package, performance-based
A key position in a fast-growing global eCommerce company that has strong growth trajectory momentum and strong competitive edges, this role offers an exciting growth journey and opportunity to co-create our success story.
You will work with leading brands across different categories to shape their presence across all eCommerce platforms in the years to come and will have a broad view of the latest developments in the South East Asian eCommerce ecosystem.
Ample opportunity for personal and professional development, both on the job and through regular training (Ecommerce topics, soft skills and leadership training).
Intrepid Group

Manila City, Metro Manila
Permanent
Full-time