Key Account ManagerIntrepid Group

Job Summary:
A Key Account Manager is the liaison office between Intrepid, its clients and the platform/s the client is selling on. He/She oversees Intrepid-client relationship, determining clients' needs, particularly in growing their online sales revenue-what they're looking to achieve short-term and long-term and ensuring Intrepid delivers the service level agreement.
Responsibilities & Duties:
Lead officer & owner or brands' joint business plan (JBP) with platform
To deliver & perform best on the following kpis for brand/seller partners, through internal & external coordination with concerned departments:
Content management & optimization
Campaign strategies & execution
Chat response representation of the brand/seller
Operations capacity and process implementation
Progressive revenue trend and overall online sales performance
Foster client relationships; work with sales and marketing teams and other support teams available
Design marketing strategies and sales growth proposals; handle client communications and prepare client reports; and communicate client agendas to other staff members
Ensure clients' needs are met and their voices are heard while coordinating with others and fulfilling the contractual day-to-day duties
Identify clients' potential business opportunities as well as upselling services
Minimize client attrition at all costs
Qualifications & Skills:
Knows eCommerce fundamentals
Has advanced knowledge on Consumer Marketing & Digital Marketing
Has appreciation for beauty & cosmetics; familiar with skincare category and product line (Specifically for Kiehl's)
Excellent leadership skills
eCommerce background from a selling platform is a plus
Proactive self-starter who understands Intrepid vision & mission and can be the company's best service ambassador
Excellent negotiation skills
Strong interpersonal skills (empathy & flexibility)
Intrepid Group

Manila City, Metro Manila
Permanent
Full-time