junior support EngineerEcell Philippines, Inc.

Job Summary:
The Junior Support Engineer is primarily responsible for the handling of issues and concerns with the implemented software and systems used by each of the different departments throughout the company. He/she is also responsible for escalation of issues to a group of designated software engineers and to assist the Manager in his/her work.
Duties and Responsibilities:
Point of contact with end user through resolution of technical issues·
Handle 1st level and 2nd level support issues·
Research incidents by replicating customer issues within a test environment·
Review cases for technical complexity and make recommendations to team members with regards to escalation according to departmental best practices·
Monitors defects filed and troubleshoots them to ensure there is no missing workarounds, they are valid/confirmed defects and they are filed correctly
Differentiates type of defects and works on defect escalations
Documents cases and helps with organizing documentation
Actively works with Software and QA Engineers to keep priority defects moving
Qualifications:
A graduate of Computer Science or any 2 or 4 year related IT course
Shift based work, including nights and weekends (24x7x365)
Must demonstrate excellent customer orientation skills and problem solving/critical thinking skills
Familiarity with programming languages and RDBMS (PHP, C#, MySQL, MSSQL)
Excellent command of English (oral and written forms)
Self-motivated and team-oriented
Demonstrates ability to learn quickly and adapt to a rapidly changing environment
Team Player