junior analyst, gbs Transportation servicesGM Chevrolet Argentina

About GM
There's never been a more exciting time to work for General Motors.
To achieve our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion, we need people to join us who are passionate about creating safer, better and more sustainable ways for people to get around. This bold vision won't happen overnight, but just as we transformed how the world moved in the last century, we are committed to transforming how we move today and in the future.
Why Work for Us
Our culture is focused on building inclusive teams, where differences and unique perspectives are embraced so you can contribute to your fullest potential as you pursue your career. Our locations feature a variety of work environments, including open work spaces and virtual connection platforms to inspire productivity and flexible collaboration. And we are proud to support our employees volunteer interests, and make it a priority to join together in efforts that give back to our communities.
Job Description
Responsibilities:
Processing of cases assigned through various system touchpoints. Prioritizing and working on requests according to nature, urgency, and impact. Monitoring of personal queues and aging cases.
Performing expense report audits. This entails understanding the travel policy and applying those guidelines to determine whether employee expense reports are within policy.
Communication with employees who have been found to have expense report discrepancies.
Following established processes for case handling and issue resolution including logging and documenting all inquiries into the case management tools, consulting knowledge resources, and escalating the case to other tiers and following through to resolution.
Serving as the single point of contact for employees and be responsible for query resolution. Ensuring timely resolution of clients' issues and concerns.
Ensuring high-quality standards for all tasks assigned.
Adhering to service level agreements (SLAs) established for case management.
Referring to the Transportation Services Supervisor and/or Senior Analyst-Team Lead cases that are raised to escalation stage.
Suggesting process improvements necessary for operational efficiencies and service excellence to drive quality, speed, and safety.
Maintaining and updating job aids and standard operating procedures knowledgebase.
Complying with the Global service level agreement, GM Corporate policies, and external regulatory requirements. Maintaining confidentiality of employee information according to established practice.
Performing tasks based on the approved guidelines and job aids, including performing peer check / post audit escalated issues and post audit.
employee information according to established practice.
Performing tasks based on the approved guidelines and job aids, including performing peer check / post audit escalated issues and post audit.
Additional Job Description
Qualifications:
Hands on experience working with and proficiency in HR, Case Management, Knowledge Base, Avaya Telephones, Employee Portals, Dashboard and Reporting Tools, and other HR Management Systems and Tools.
Experience managing documentation of business processes including specifications, test scripts, training material, and change control.
Experience / Education:
Bachelor's Degree in Human Resources, Business Administration, or related field is required
Experience handling a role as Junior Analyst for minimum of 1 year in a Shared Services / Contact Center environment. Fresh graduate with excellent scholastic records may be considered.
Experience working with a diverse and multi-cultural team
Experience working for a multinational organization and working with colleagues internationally are preferred
Skills and Key Competencies
Customer Focused
Ability to drive for results and service excellence
Ability to drive for safety, quality, and speed
Effective problem solving / analytical skills
Effective written and verbal communication skills
Effective time management and prioritization
Flexibility to work different time zones
Technical Skills
Integrity and Trust
Interpersonal Savvy
Learning on the Fly
Important: Must be willing to work on permanent night shift in Manila, Philippines.
Diversity Information
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.
We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.