junior Account ManagerNICE CXone

Description
Junior Account Manager
Location: Taguig City, Philippines
The Junior Account Manager will support NICE CXone initiatives to deliver world-class account sales support. This position will specifically work alongside and support Account Executives, Key Account Managers, Renewal Account Managers and Technical Account Managers regarding license adds, moves, and changes for existing NICE CXone customers. Additionally, this entry level position will be responsible for upselling and cross-selling select products and services into assigned Micro-SMB accounts.
Success in this position will be measured by:
Number of completed activities/addendums.
Attainment % to assigned quota.
As a Junior Account Manager, a Typical Day Might Include the Following:
Review and complete addendum requests for adds, moves, and changes.
Escalate/Troubleshoot addendum creation errors with operations team.
Provide professional and accurate addendum completion and delivery timelines to customer.
Follow up with customers regarding addendums and timelines.
Ensure requests and opportunities do not fall through the cracks
Properly disposition and stage opportunities within CRM tool (i.e., Salesforce).
Identify cross-sell and upsell opportunities within assigned Micro Accounts
Work with Key Account Managers to offload their $0 addendum activity
Attend and be an active participate in team calls.
This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.
This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.
To Land This Gig You'll Need:
You must be able to follow and adhere to process.
You must be a critical thinker; ability to solve problems when process is lacking or broken.
Positive attitude.
Demonstrate ability to perform repetitive tasks over and over.
Demonstrate experience working independently with little to no daily supervision
Demonstrated experience in a fast-paced environment and meeting customer time constraints.
1+ year in years applicable experience in the account management function in customer service, call/contact center and/or service delivery.
ABOUT NICE CXone: NICE CXone makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics. NICE CXone provides the world's No. 1 cloud customer experience platform, NICE CXoneTM, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE CXone is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.
NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.
NICE CXone

Taguig City, Metro Manila
Permanent
Full-time