junior Account Manager (global events)Reed Elsevier

The Account Manager for will have ownership of driving support to event teams across business units, ensuring engagement and monitoring all 500+ events worldwide. Having the breadth and depth of knowledge of the team's services from Sales, Sales Support, Operations, Marketing and Analytics, the Account Manager will be key in developing and reporting engagement, ensuring timely gap analysis review in driving engagement. He/she will also work closely with all regional POCs/stakeholders as well as the local leadership team.
This position will lead engagement tracking and analysis reviews; this role will be primarily responsible in driving work done within the team providing long-term successful business implications, bridge events teams with team cross-functional teams in monitoring and addressing issues and concerns and contribute to the overall RX strategic priorities.
Accountabilities:
Drive BU/event team engagement with Sales, Sales Support, Marketing, Analytics and Operations
Develop and maintain a calendar and portfolio of all events/shows/conferences
Conduct/facilitate gap analysis review with business partners
Regular submission of reports to leaders and stakeholders - generate engagement report for business partners and senior/executive leadership team
Regularly liaise with POCs and stakeholders on any updates, issues and concerns
Work with business partners and the team in ensuring issues and concerns are addressed on a timely manner
Ability to facilitate or introduce team's services to business partners
Manage stakeholder mapping and prepare communications to stakeholders and respond to stakeholder enquiries
Work collaboratively with operations and supports teams in alignment with effective service delivery of confirmed engagements
Conducts service overview to existing and new stakeholders to increase awareness of team capabilities
Arrange and attend stakeholder touchpoints to track engagement progress and update plans. Include following through on any action required for feedback received
Ensure accurate reporting of all stakeholder engagement and all contact/activities are engagement reports/ calendars and dashboards
Prepare reports for ELT Engagement Reviews
Qualifications:
Bachelor's degree in any field
At least 1-2 years of relevant work experience
Strong stakeholder management skills
Proficiency in MS Office (MS Word, MS Excel and MS PowerPoint, in particular)
Time management skills and ability to multi-task and prioritize work
Attention to detail
Problem solving skills and collaboration to achieve results
Written and verbal communication skills
Organizational and follow through skills. Able to meet multiple deadlines
A natural on conversing and comfortable to have high in-depth business discussions with event team's decision makers
Highly self-motivated, energetic individual who builds strong relationships quickly
Commercially minded with a strong motivation to succeed in a high performing team
Flexible and adaptable to meet the needs of the changing market, events requirements and the business
Great negotiation and communication skills
Passionate about a world-class customer experience
Curious about everything, willing to ask questions and challenge the status quo in order to provide better customer and business outcomes
Strong focus on offering value-add services to the event teams/business units
Driven, passionate, motivated individual in bridging gaps and identify opportunities