jr. service Delivery managerRest Solution

Job Summary
In this role, you will be the primary point of contact to the LOB (Line of Business) client in dealing with technology service proactive improvements, Relationship Management and overall Service Improvement Programs. They require the ability to manage and interact with Senior Level Executives within the business, respond to any and all service concerns regarding the support and ensure restoration of service issues along with the Service Delivery Director. You are required to identify and drive methodologies and processes that support world class standards of Production Stability and identify and manage key targeted areas for improvement. Ensure that Service Level Management best practices exist across all service platforms driving service efficiencies.
Duties and Responsibilities
Ensuring that the services are performed in accordance with the delivery agreement, standards, obligations, scope and SLA;
Serving as the principal interface between REST Solution and the customers with respect to all issues relating to the services.
Monitoring the adequacy of personnel resources and the adequacy of tools, training and support necessary to meet performance requirements.
Maintaining awareness of the performance of the service delivery within both organizations;
Organizing bridges for major incidents, and Staying reachable 24/7 for potential critical questions from the team.
Driving service improvement through process design and execution, such as Client satisfaction, JML, hardware processes, purchase processes, periodic controls, etc.
Ensuring the right skilled resources are available and the appropriate levels of quality control are in place and are being adopted within the delivery team to meet the requirements of the services specifications.
Building a strong and long partnership with clients: Delivering periodic reports, animating periodic meetings with key employees.
Maintaining appropriate service catalog and contract management.
Rest Solution

Muntinlupa City, Metro Manila
Permanent
Full-time