jr. Network Engineer [network and operations]Yondu

Monitoring and Escalation
Continuously monitor network, server, and system alerts using monitoring tools.
Promptly escalate incidents or abnormalities to senior engineers or appropriate support teams.
Log incidents and events accurately into the ticketing system.
Basic Troubleshooting
Conduct initial diagnostics for common network or system issues based on predefined procedures.
Perform basic troubleshooting for connectivity, latency, or application issues.
Follow up on tickets and provide timely updates to stakeholders.
Technical Support
Assist in handling incoming technical support queries via phone, email, or chat.
Work under supervision to resolve routine technical problems.
Document support steps and resolution details in the knowledge base.
Collaboration and Reporting
Collaborate with team members to resolve issues and learn system behavior.
Assist in preparing shift handover reports and daily summaries.
Participate in team meetings and basic training sessions for skills development.
Device and Documentation Support
Assist in updating network or equipment inventory and documentation.
Support device labelling, cabling, and simple hardware checks as needed.
Other job-related activities may be assigned from time to time.
Education - At least graduate with a Bachelor's Degree in IT, Computer Science, Engineering or any related course.
Related Work Experience - At least 1year of NOC experience in IT Operations
Knowledge - Knowledgeable in the following:
Basic understanding of IT systems and service operations
Familiarity with monitoring and ticketing tools (e.g., Zabbix, Nagios, ServiceNow)
Exposure to ITIL concepts is an advantage
Entry Level / Junior, Apprentice IT and Software Information Technology / IT 20 openings Bachelor's degree graduateYondu is a Philippine-based IT solutions company owned by Globe Telecom. We empower businesses across various industries through a wide array of innovative technology solutions to help them scale in the new digital economy. Our mission is to create happier technological experiences by turning great ideas into excellent and valuable business solutions.If you're looking to advance your career in the IT industry, Yondu is the best place to be. You will be a part of a young, dynamic culture that always pursues innovation and growth. As a Yondude, you'll gain fresh perspectives from a team of knowledgeable and competitive individuals and learn how to develop cutting-edge business solutions that go above and beyond. You'll also enjoy collaborating with brilliant and fun people who are ready to take on the world.Established in 2001, our company has grown exponentially, and we're always on the lookout for highly skilled and competitive individuals to innovate and evolve with. If this sounds exciting for you, #BeAYondude, and leverage your expertise to help us achieve our ultimate goal of going above and beyond!Join us and grow your career in the IT industry!
Kalibrr

Taguig City, Metro Manila
Permanent
Full-time