java Application SupportGECO Asia

🌟 We're Hiring: Java Application Support! 🌟We are looking for a skilled Java Application Support professional with at least 3 years of experience to join our dynamic team. The ideal candidate will be responsible for ensuring the smooth operation of Java applications, troubleshooting issues, and providing top-notch support to our users.📍 Location: Muntinlupa, Philippines
⏰ Work Mode: Hybrid (3 days onsite, 2 days WFH)
💼 Role: Java Application SupportKey Responsibilities:1. Incident ManagementOwn and resolve escalated (P1/P2) incidents from L1 and L2 teams with minimal supervision.Perform deep root cause analysis at the code and data level.Engage with end users to gather additional details and provide timely resolution.Provide interim workarounds and permanent fixes, ensuring SLA compliance.Lead incident resolution during critical outages, including after-hours support when needed.2. Problem & Change ManagementIdentify recurring incidents and lead efforts to implement permanent solutions.Review and evaluate change requests for feasibility and impact.Define, implement, and validate corrective and preventive actions.Document detailed root cause analysis, fixes, and lessons learned for knowledge sharing.3. Code-Level Troubleshooting & EnhancementModify, debug, and optimize application code as needed for incident resolution or enhancements.Collaborate with Development and QA teams on fixes and feature rollouts.Follow secure and efficient coding practices aligned with project standards.4. Service Improvement & Knowledge SharingContribute to ongoing service improvement initiatives to reduce incidents and improve system performance.Update knowledge base documents and SOPs for use by L1/L2 teams.Provide mentoring and technical guidance to junior support engineers and developers.5. Stakeholder ManagementCollaborate with Business Users, IT Teams, and Project Managers to align support with business needs.Provide regular updates and post-incident reports to stakeholders.Participate in project transitions and system go-lives, ensuring operational readiness.Qualifications:Education:Bachelor's Degree in Information Technology, Computer Science, Computer Engineering, or related field. Equivalent experience is also considered.Experience:3+ yearsas a Java Developer with strong troubleshooting and coding experience.2+ yearsinL3 Application Supportor similar senior technical role handling high-priority issues, problem management, and change implementation.Experience in enterprise systems and production environments is essential.Technical Skills:Programming:Java (8 & 17), C#, .NETFrameworks:Spring Boot, Legacy Spring, JSF / JSPFrontend/Integration:Full Stack Development, RESTful APIsDatabases:MySQLServers & Tools:Tomcat 10.1, Maven, AntVersioning & CI/CD:GitFlow, Azure DevOps, TFSDevelopment Methodology:Agile / ScrumSoft Skills & Traits:Strong leadership in technical troubleshooting and resolutionAnalytical mindset with a sense of urgency and accountabilityEffective communicator, able to interact with technical and non-technical stakeholdersTeam player with mentoring and knowledge-sharing capabilitiesAdaptable, self-driven, and able to work independently under pressureReady to make an impact? 🚀 Apply now and let's grow together!
GECO Asia

Muntinlupa City, Metro Manila
Permanent
Full-time