japanese Customer Service Representative - makatiOpen Access Marketing Philippines Inc

Description
ABOUT THE COMPANY
Open Access has been providing business process and call center outsourcing solutions to a host of international clients since 2006. OAM is experienced in designing, implementing, and managing critical business processes and call center solutions for clients around the world from its Makati, Philippine operations centers.
JOB DESCRIPTION:
The Customer Service Representative is responsible for assisting and providing solutions to representatives and members. It is primordial to build good relationship and provide "First Call Resolution'' to representatives and members in order to contribute to the growth and success of their organization. It is also important to be professional and passionate in helping others, to provide a positive experience in educating, delivering information and addressing concerns.
• Handle calls, emails and chats related to questions from representatives and members
NO SALES CALLS. NO COLLECTION CALLS.
• Connect and build rapport with representatives and members by actively listening, asking the right questions and offering solutions, while demonstrating a deep understanding of their concern
• Offer quality customer service on every call to surpass expectations
• Manage difficult situation to end every call in a positive manner
REQUIREMENTS:
• Fluent in both English and Japsnese languages both written and spoken
• Available to work on night shift
• Punctual and committed to work schedules
• Excellent active listening and communication skills
• Speak clearly and committed to exceed expectations
• Strong computer skills and ability to navigate multiple software applications
• Able to multi-task
• Embrace change in a fast-paced, performance driven team
• Continuously seek for improvement opportunities
• Available to start ASAP
• Completed High School diploma or higher
• WILLING TO RELOCATE IN MAKATI, PHILIPPINES
BENEFITS:
- 568 php/hr
100K for full-time post (We're anticipating that the market will grow then eventually be absorbed for a full-time post. This inludes:
- Company benefits
- Leave credits
- 13th month pay
- Surprise perks
Interested applicants may submit their resumes to:
****@openaccessbpo.com
Requirements
Minimum education level: Senior high school
Years of experience: 1
Language(s): English ,Japanese
Availability for travel: No
Availability for change of residence: No

₱ 100,000.00 monthly ·  Makati, National Capital Region ·  Today, 10:01 AM
Work type
Full Time