Japanese bilingual proctorsOfficePartners 360, Inc.

JAPANESE BILINGUAL PROCTORS
 
Japanese Language Proficiency - N2
 
WFH Setup - Should have dual monitors, i5 with 16GB RAM. And internet at least 150 Mbps for both download and upload.
 
Job Summary:
 
In this role, you will provide world-class customer service to high-profile client Test Takers by setting up and facilitating testing sessions while also ensuring integrity in the testing process. From time to time, the Proctor may initiate an Active Intervention. Active interventions are defined as any action that is taken by a Proctor during an examination to correct an action taken by the test taker, clarify an expectation of behavior, or stop a potential breach from occurring.
 
Essential Duties and Responsibilities:
Proctor exams and other tests, virtually; including "Start-Up", submission, and log-out of a test taker's exam in accordance with each client's exam rules
Facilitate more than one exam at a time
Serve as a liaison between Operations staff and test takers to ensure resolution of disconnect issues that may occur during the exam process due to internet connectivity, video, audio, or other technical issues.
We believe that most test takers can be deterred with a friendly reminder of the rules during the examination process and therefore we can proactively prevent a breach of the exam integrity from occurring. Therefore, the Proctor will also:
Log Active Interventions so they can be reported on at a Company level. Active interventions will be logged when one of the following actions is taken by a proctor during the examination process:
Request the test-taker to re-scan the physical environment with a camera pan.
Request the test-taker change their environment by adjusting their camera or room lighting
Stop the test-taker from speaking or reading aloud
Request that the test-taker remove another person from the room
Remind the test-taker that they are not allowed to look off-screen during testing
Stop a test-taker from using unpermitted materials during their exam session
Other relevant projects as needed or assigned
Education and Skills preferred:
At least 1 year in customer service/phone support. (Open for those without call center experience)
Technical aptitude with basic typing and computer skills; preferably with proficiency in multi-line phone systems, web-based applications, Google Applications, and Microsoft Office Suite
Excellent verbal and written communication
Ability to communicate effectively with customers and employees
Ability to be responsive and adept at problem resolution and critical thinking
Ability to achieve positive satisfaction results from customers and employees.