j1122-0506 - service desk Analysteja filippiineilleCGI

CGI tarjoaa palveluja IT:n ja liiketoimintaprosessien kehittämisen tueksi. Konsultoimme asiakkaitamme liiketoiminnan kehittämisessä, kehitämme ja integroimme tietojärjestelmiä ja olemme asiakkaidemme ulkoistuskumppani. Meitä on 70 000 asiantuntijaa yli 40 maassa. Lisätietoa cgi.fi
Haussa on nyt Service Desk Analysteja työskentelemään CGI:n Filippiinien palvelukeskuksessamme ja tuottamaan palveluita suomenkielisille asiakkaillemme.
Tässä työssä olet vastuussa asiakkaidemme työpyyntöjen ratkaisusta. Tuotat erinomaista asiakaspalvelua ja sinulla on ongelmanratkaisukykyä, teknistä osaamista sekä kykyä priorisoida työtehtäviä.
Your future duties and responsibilities:
Näin menestyt kanssamme
Sinua auttaa pärjäämään kanssamme:
Erinomainen suomen ja englannin kielen taito
Analyyttinen lähestymistapa ja hyvät ongelmanratkaisutaidot
Hyvät IT-taidot
Proaktiivinen ja palvelualtis asenne, sekä kyky tehdä useita asioita samanaikaisesti
Hyvät sosiaaliset taidot
Työkokemus IT-tuesta tai asiakaspalvelutehtävistä luetaan eduksesi.
Tarjoamme sinulle
Muuttopaketin, joka kattaa lentokustannukset ja ensimmäisen kuun asumismenot
Uramahdollisuudet kansainvälisessä yrityksessä
Monikulttuurisen ja modernin työympäristön
Apua viisumin ja työluvan hakemisessa
HMO:n (Health Maintenance Organization) kattavat terveydenhuoltopalvelut
The main responsibility of the Service Desk Analyst involves taking in Level 1 Calls and providing Level 1 Technical Support to user inquiries received either via call or email. The resource assigned is also expected to produce Quality Audit Report regarding the weekly calls received by the team and making sure that the tickets are updated with complete logs and activities.
Handles first line incidents, including triage and troubleshooting, resolution where possible and assignment where required to 2nd/3rd line support teams and third parties
Supports Service Request Management and Service Restoration Management Level 1
Required qualifications to be successful in this role:
Proficient in written and verbal communication in Finnish and English language
Bachelor Degree in any field
Keen attention to detail.
Proficient computer and technical skills
Solid analytical and problem solving skills
Good process mapping ability
Proactive, service minded and able to multi-task
Good interpersonal skills (empathy, verbal dexterity, etc.)
Behavior
Customer Orientation
Customer Responsiveness
High Impact Communication
Clear Communication
What do we offer?
Relocation package for international candidates (including flight and accommodation) on 1st month
Processing of visa and work permit
Career development in a multinational company
Modern working environment
Cultural interaction
Successful candidates will enjoy these benefits when you join CGI:
Share Purchase Plan (SPP)
Profit Participation Plan (PPP)
Provident Fund
Leave entitlements
HMO coverage with acclaimed hospitals and clinics
Extended HMO coverage
Group life insurance
Health and wellness programs
Member Referral Program
Special Meal Allowance
Global Member Assistance Program (MAP)
Health and Wellness Program
Oxygen
Corporate Social Responsibility Program
Skills:
Delivery Support
Implementation Management
What you can expect from us:
Insights you can act on
While technology is at the heart of our clients' digital transformation, we understand that people are at the heart of business success.
When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees "members" because they are CGI shareholders and owners, and, as owners, we enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today-one of the world's largest independent providers of IT and business consulting services.
At CGI, we recognize the richness that diversity brings. We strive to create a work culture where everyone belongs, and we collaborate with clients in building more inclusive communities. As an equal opportunity employer, we empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.
Ready to become part of our success story? Join CGI-where your ideas and actions make a difference.
CGI

Manila City, Metro Manila Taguig City, Metro Manila
Permanent
Full-time